Top Stories
Trump administration to roll back fuel-efficiency standards, citing vehicle affordability. Read More
Ford, Hyundai US sales slip in November as EV demand drops. Read More
Honda dips on supply shortages as Toyota edges higher in November. Read More
Jaguar fires long-time design chief amid backlash over rebrand and Type 00 concept. Read More
Featured Interviews
40 Under 40 Honoree: Steve Smith | AutoNation Acura Hunt Valley
We’re excited to celebrate Steve Smith, sales advisor at AutoNation Acura Hunt Valley, as a distinguished honoree of CBT News’ 40 Under 40 awards. This recognition highlights the top retail automotive professionals who demonstrate remarkable leadership, unwavering passion and outstanding achievements. Watch the full segment here.
How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group
Customers often find it hard to trust the service advice given by dealership staff, especially if they can’t see the issues themselves; as a result, they frequently decline recommended services. On today’s episode of Service Drive, Tom Druzynski, director of service operations at West Herr Automotive Group, joins us to share how his group is using video multi-point inspections (MPIs) to give customers a clear view of their vehicle’s condition, improve repair approvals, and build long-term trust. Watch the full segment here.
Dave Anderson warns dealers must confront ‘quiet quitting’ to protect profits
Employees who show up but mentally check out can silently sabotage a business. Known as “quiet quitting,” this growing trend reduces productivity, lowers morale, and can cost companies thousands of dollars in lost revenue. Joining us on the latest episode of Lessons in Leadership, Dave Anderson, founder of LearnToLead, warns managers that ignoring the issue is not an option, but addressing disengagement directly is the key to turning it around. Watch the full segment here.
