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F&I Today

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F&I Today takes a look at the trends affecting today’s finance departments, and is hosted by F&I expert and consultant Becky Cherneck. Get the latest training, news and information to help today’s finance managers run a better business office.

How Can You Maximize PVR Earnings?

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On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900, and how you can improve your dealership's F&I process to maximize PVR.

Contacting the Customer After the Sale

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 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the customer decide not to purchase a service contract or other items.

Help Your F&I Office Perform Consistently with These Key Strategies

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On this week's episode of F&I Today, Becky Chernek, President of Chernek Consulting, discusses the importance of performing well in the dealership on a consistent basis. It may surprise you to know, that experience isn't everything when it comes to performance; it comes down...

Special Guest Kim Skaggs Discusses How to Reduce Mistakes When Registering Your Vehicle

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On this week's episode of F&I Today, host Becky Chernek is joined by special guest Kim Skaggs, CEO of 50 State DMV. They discuss the vital importance of getting vehicles properly registered and streamlining the process as a whole. It reduces customer complaints, improves...

Pinpointing Why the Customer Is Saying No

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On this week's episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment and says no, no matter what their reason may be.

Is Your F&I Manager on Social Media?

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On this week's episode of F&I Today, Becky Chernek explains why the F&I manager at your dealership should be active on social media and implement it as a part of their process.

Protecting Your Customers’ Personal Information

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 When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal information and what can happen to your dealership if you fail to do so.

Subaru Dealer Adam Arens on How Digital Retailing Can Help the F&I Department

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On this week's episode of F&I Today, Becky Chernek once again sits down with Adam Arens, Owner and President of Patriot Subaru. The two discuss current trends in F&I such as digital retailing and how failing to be transparent with your pricing could keep...

How Your Culture Drives Performance

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On this week's episode of F&I Today, Becky Chernek talks about establishing a culture that defines who you are, spiffing salespeople on product sales, and today's evolving customers.

Why Salespeople Should Know Your F&I Products

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On this week's episode of F&I Today, Becky Chernek talks to Justin Jarek, General Sales Manager at Boniface-Hiers Chevrolet in Melbourne, Florida. Becky and Justin talked in depth about getting your sales team to endorse F&I products more.

RECENT EPISODES

The Importance of a Dream Team Concept

 On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you...

What Does Digital Retailing Have To Do With F&I?

On this week's episode of F&I Today, Becky Chernek talks about digital retailing and what it has to do with F&I. Why should you...

Which F&I Products Should You Sell Online?

On this week's episode of F&I Today, Becky Chernek explains why making all of your F&I products available online may not increase profits, and...
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What’s the Upside? Comparing Hiring Experience or Non-Experienced Salespeople

When it comes to hiring new salespeople, it can be a daunting task to find just the right ones that will be a good...
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Ways to Pitch a Lease

Lots of dealers are able to sell a car at full MSRP when selling a lease. Many consumers don’t think about negotiating the purchase...
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3 Essentials for Service Department Retail Process Success

A top rated, highly profitable Service Department lives and dies according to how well their Retail Service Processes function. Unfortunately, great intentions, however well...
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How the Growth of Digital Dealerships is Pushing Traditional Auto Dealers to Rethink their...

Digital dealership models have been “Vrooming” ahead and 2020 is poised for an even sharper acceleration into the digital space. Given the current landscape,...
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Is Your Dealership Using Video Advertising to Its Full Potential?

Joining us today to discuss how dealers can better incorporate video into their marketing strategies, is Jon Torrey, Product Manager of Video Advertising at...