What’s Happening with the Military Lending Act

Military Lending Actvideo
  On this week's episode of F&I Today, Becky Chernek invites Jen Reed, Vice President of Automotive Partnerships with Equifax, to discuss what's happening with the Military Lending Act and how it's going to affect gap and credit life insurance sales.

Are You the Reason for Your Dealership’s Lackluster Performance?

performancevideo
  On this week's episode of F&I Today, Becky Chernek asks you if the fish rots from the head down. In other words, are you the reason for the lackluster performance in your dealership?

The Dead Deal File

dead deal filevideo
  On this week's episode of F&I Today, Becky Chernek explains why dead deals must be dealt with properly in order to prevent problems down the road.

Subscription Sales

subscription salesvideo
  On this week's episode of F&I Today, Becky Chernek goes over the number of benefits that help you build a better relationship with a customer that come with subscription sales. Video Transcription: Welcome to F&I Today I’m your host Becky Chernek. I’m so happy you’re able...

Payment Packing

payment packingvideo
  On today's episode of F&I Today, Becky Chernek goes over how payment packing, when you disclose the initial payment to the customer that includes any extra products or services without the customers knowledge, can have some serious repercussions.

How to Harness that “Fear Factor”

fear factorvideo
What's holding you back from getting to the next level or that promotion as an F&I Director? On this week's edition of F&I Today, Becky invites Lisa Copeland to discuss how implementing proven techniques and best practices from some of the most successful F&I...

Converting More Customers to Financing

financingvideo
  On this week's edition of F&I Today, Becky Chernek discusses how converting more of your customers to financing can be beneficial in your F&I department.   Video Transcription: Welcome to F&I Today I’m your host Becky Chernek. I’m so happy you’re able to join us today.  I’ve...

Is Overcoming Objections a Lost Art?

objectionsvideo
  On this week's episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to overcome product objections.

The Credit Interview

credit interviewvideo
  On this week's edition of F&I Today, Becky Chernek discusses the importance of an effective credit interview, how it differs from a customer interview, and the necessary steps to determine the reasons behind a customer's slow pay history. Video Transcription: Welcome to F&I Today I’m your...

Meeting the Customer on Their Terms

customervideo
  On this week's episode of F&I Today, Becky Chernek talks about how meeting the customer on their terms can improve your interview process and increase your overall PVR. Video Transcription: Welcome to F&I Today I’m your host Becky Chernek.  For many years I have trained the...

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