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F&I Today

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F&I Today takes a look at the trends affecting today’s finance departments, and is hosted by F&I expert and consultant Becky Cherneck. Get the latest training, news and information to help today’s finance managers run a better business office.

Pinpointing Why the Customer Is Saying No

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On this week's episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment and says no, no matter what their reason may be.

Having a Good Relationship Between Your F&I and Sales Departments

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On this week's episode of F&I Today, Becky Chernek talks about the importance of having a good relationship between F&I and sales and how it can end up affecting the customer experience.

Selling to the Customer Clearly and Concisely

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On this week's episode of F&I Today, Becky Chernek talks about being clear and concise when selling to the customer and simplifying the process to increase overall profits.

How Can You Maximize PVR Earnings?

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On this week's episode of F&I Today, Becky Chernek talks about the most recent PVR earnings, how AutoNation is maintaining a PVR of $1,900, and how you can improve your dealership's F&I process to maximize PVR.

The Importance of a Dream Team Concept

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On today's episode of F&I Today, Becky Chernek discusses the importance of a Dream Team concept between sales and F&I as well as how you can increase your PVR by $1700.   Video Transcription: Derrick, an F&I professional who’s been in the business for three years and works...

The Importance of an F&I Specialist

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Nowadays, some sales managers are submitting deals to the bank directly, assuming that all they're doing is streamlining the process. On this week's episode of F&I Today, Becky Chernek discusses the importance of having an F&I specialist at your dealership.

Contacting the Customer After the Sale

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 On this week's episode of F&I Today, Becky Chernek talks about the importance of following up with the customer after the sale should the customer decide not to purchase a service contract or other items.

The Shared Control Technique with Ted Ings

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 When you try to take control of the sale, the customer instinctively pushes back. On this week's episode of F&I Today, Becky Chernek invites Ted Ings, Executive Director at CPI, to discuss the "Shared Control Technique."

Thinking Outside the F&I Box

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Depending on the culture of your dealership, it ma make sense for a salesperson to undertake part of the F&I process. On today's episode of F&I Today, Becky Chernek invites Ted Ings, Executive Director at CPI, to talk about this scenario and other ways...

Do Spot Decisions Really Help Sell More Cars?

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On this week's edition of F&I Today, Becky Chernek talks about making spot decisions and whether or not they actually help your dealership sell more cars.

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