TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%
TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%
TSLA417.26013.15%
GM76.1403.51%
F13.2100.1497%
RIVN13.7300.83%
CYD53.6603.24%
HMC25.8700.55%
TM189.9404.47%
CVNA64.9201.57%
PAG158.9802.52%
LAD271.11014.02%
AN184.6706.08%
GPI315.2009.73%
ABG182.8305.33%
SAH73.6900.82%

F&I Today with Paul Brown focuses on helping dealers strengthen their finance and insurance operations with better processes, structure, and customer experience. Each episode breaks down real-world strategies F&I teams can use right now to boost product penetration, protect profitability, and leave buyers with a better last impression in the box.

F&I Today with Paul Brown focuses on helping dealers strengthen their finance and insurance operations with better processes, structure, and customer experience. Each episode breaks down real-world strategies F&I teams can use right now to boost product penetration, protect profitability, and leave buyers with a better last impression in the box.


F&I Today

Why ‘decision fatigue’ is killing your F&I gross

Buying a car demands more decisions than many customers expect. By the time they sign the purchase agreement, "decision fatigue" has set in. They have already negotiated a price, settled a trade, chosen a payment, locked in a term, and agreed to a rate. That leaves customers mentally exhausted by the time they reach the finance office, making them more likely to say no. On this episode of F&T Today, Paul...

Affordability squeeze reshapes F&I strategy as dealers rethink customer conversations

- May 7, 2026
Rising costs are reshaping how customers approach car buying, and F&I leaders must adjust their strategies to keep pace. On the latest episode of F&I Today, Paul Brown, Vice President...

4 customer personality types and how to win their business every time

- April 30, 2026
Every customer who walks into a dealership is sending signals, but are you listening? Learning to read your customers and meet them where they are can build trust and close...

Transparency trouble: How top dealers win trust from the start

- April 23, 2026
The automotive retail industry is facing a transparency tipping point. Today's car buyers are better informed than any previous generation, and they are losing patience with dealerships that still rely...

The key to closing deals underwater

- April 16, 2026
The rise of negative equity challenges dealerships and customers alike. On today's episode of F&I Today, Paul Brown, Vice President of Ascent Dealer Services, explains how negative equity affects trade-in...

Closing the gap between F&I and service

- April 9, 2026
Dealerships can increase customer satisfaction and drive long-term profits by improving communication between finance and insurance (F&I) and service departments, Paul Brown, Vice President of Ascent Dealer Services, said on...

Driving profits when service contracts fall short

- April 2, 2026
To improve F&I results, dealerships need to address a widening performance gap, according to VP of Ascent Dealer Services,  Paul Brown. On the latest episode of F&I Today, Brown attributes...

How F&I experts can leverage data, technology to enhance customer experience

- March 26, 2026
From analyzing past deals to presenting products early, Paul Brown details how finance professionals can turn data into meaningful customer engagement on today’s episode of F&I Today. Brown, Vice President of...

Coaching sales teams strengthens F&I results and customer trust

- March 19, 2026
F&I managers who actively coach and support their sales teams can especially improve customer satisfaction, deal flow, and profitability. Paul Brown, Vice President of Ascent Dealer Services, emphasizes that sharing...

Boost F&I profits with targeted ancillary strategies

- March 12, 2026
Maximizing F&I product sales can transform both dealership profits and long-term vehicle value. On today's episode of F&I Today, Paul Brown, Vice President of Ascent Dealer Services, provides actionable strategies...


CBT News
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