When Customers Call
David Lewis gives his advice on how to get a calling customer (and their vehicle) off of the phone and into your dealership.
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
PAG183.8400.4%
LAD296.730-8.57%
AN192.050-2.8%
GPI300.820-16.69%
ABG203.050-3.28%
SAH82.710-0.91%
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
PAG183.8400.4%
LAD296.730-8.57%
AN192.050-2.8%
GPI300.820-16.69%
ABG203.050-3.28%
SAH82.710-0.91%
TSLA375.120-0.41%
GM78.530-0.42%
F14.1400.3%
RIVN14.8600.225%
CYD47.2001.22%
HMC26.1400.38%
TM166.500-1.26%
CVNA66.210-1.695%
PAG183.8400.4%
LAD296.730-8.57%
AN192.050-2.8%
GPI300.820-16.69%
ABG203.050-3.28%
SAH82.710-0.91%
Automotive News
Are you ready for digital changes? | 5 Ways to Connect with Hot Leads | Mary Barra: Owner/Driver Model will Be Around for a Long Time | U.S. Auto Sales Not About to Fall Off
On today's CBT Newscast for Wednesday, June 28th, 2017:
Are you ready for digital changes in auto? Consumers Are.
Joe Gumm sits down with Sharon Kitzman, GM and Vice President of Dealertrack...
Mary Barra: Traditional Owner/Driver Model will Be Around for a Long Time
At a recent symposium, GM CEO and Chairman Mary Barra addressed several topics, including the future of the auto industry and how your part as a dealer plays into forecasting...
Are customer nights beneficial? | 9 Ways to Take More Initiative at Work | Train Staff with a Sales-Driven Focus | Americans Back in Love With SUVs
On today's CBT Newscast for Tuesday, June 27th, 2017:
Are customer nights beneficial?
To have a true customer buying experience, some dealerships believe if everyone was happy during the process, it was...
Americans Are in Love With SUVs and Pickups
The car as we have known it appears to be doomed in the U.S.
No, not because we'll all be biking or taking buses or flying with jet packs or riding around...
15 Tips to Improve your Fixed Ops | How to Produce Video Content | Making the Most of Your Digital Spend | Are you compliant with this new Used Car Rule?
On today's CBT Newscast for Monday, June 26th, 2017:
15 Tips to Improve your Fixed Ops
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well...
Is your store compliant with this new Used-Car Rule?
In November 2016, the Federal Trade Commission introduced changes to its Used Car Rule that affect auto dealers selling used vehicles. If your business belongs to this group, it’s important that...
How to Connect with Online Customers | 5 things that top salespeople do | Best Practices for Great Email Marketing | Dodge to Dealers: “No Markup on Demon”
On today's CBT Newscast for Friday, June 23rd, 2017:
How to Connect with Online Customers
CBT's Jim Fitzpatrick sits down with Aaron Krane, CEO/Founder of Drive Motors, to talk about how his...
Dodge to Dealers: “No Markup on Demon”
With 840 supercharged horsepower, the 2018 Dodge Challenger SRT Demon can burn through a quarter-mile in a Guinness-record 9.65 seconds. Today, Dodge announced a novel plan to ensure dealers don’t burn...
How to Connect with Online Customers
CBT's Jim Fitzpatrick sits down with Aaron Krane, CEO/Founder of Drive Motors, to talk about how his company helps dealers connect with online customers as well as his article for...
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