Here’s a question with an obvious answer. Do you want to close more sales? Well obviously the answer is yes, but the key to doing so isn’t always as clear....
How are your satisfaction scores at your service department? Do you have a culture that simply tries to upsell the customer for the next job?
This was the problem at Mark...
Working harder and longer...a lot of managers operate dealerships this way because of a lack of training. According to sales trainer, Joe Verde, this leads them down a path to...
Making a mistake with a potential car buyer is never good...it could cost your dealership a sell. But making a mistake and allowing a hacker to infiltrate your store’s...
Okay, so if you knew what potential car-buying customers were thinking when they checked out your website, or watched a commercial on TV or went to your Facebook page you...
Two weeks ago, we heard from AutoNation’s CEO, Mike Jackson regarding this year compared to the history-making-year of 2015. He said, “the challenge turns to more of a quality...
The wants and needs of potential car buyers change just as fast as technology does and you can blame technology for that. In the latest findings from the 2016 Autotrader...
January sales totals are in
SAAR: 17.2 million
Chrysler
6.9%
Chrysler
22.1%
Dodge
19.1%
Fiat
-20.3%
Jeep
14.6%
Ram
5.2%
Ford
-3.2%
GM
.5%
Chevrolet
-3.6%
GMC
3.5%
Toyota
-5.0%
Nissan
1.6%
Honda
-1.7%
Kia
0%
Hyundai
1.1%
Volkswagen
-8.9%
Mazda
-2.8%
Subaru
.7%
BMW
-4.7%
Mercedes-Benz
1.7%
Audi
2.7%
Lincoln
8.4%
Lexus
-9.5%
Cadillac
-8.0%
Buick
45.5%
Acura
-14.5%
Infiniti
-11.8%
While shopping for a vehicle...most car buyers will tell you they’re looking for:
A.) Value (which could mean add-ons, packages, extras)
B.) Price (which means deal structuring and financing paperwork)
Back in...
Does your dealership ever have issues between the F&I department and Sales department? If any problems here aren’t smoothed out, it can greatly hinder increased profits at your store.
Luckily, NCM...