Whether you have worked in auto retail a short or long time, you know training is essential in up and down times. Attending local and national events is one vital...
On today's CBT Newscast for Thursday, June 15th, 2017:
Why auto events make sense for industry professionals
Whether you have worked in auto retail a short or long time, you know training...
What are three things you do for your customers...no one else does? Jonathan says you’re providing exclusivity to the car buying experience and customers will add value.
David gives you permission to say something sarcastic to those arrogant and cocky customers, especially when the customer throws out an unrealistic offer.
As the world grows more connected, businesses are learning more than ever about consumers’ buying habits. Online car dealers have enjoyed a nice bump in profits by taking advantage of...
Warnings aren't necessarily a bad thing, especially if the warnings are about certain aspects of the auto industry such as the changing landscape of consumers and their current purchasing decisions...
When the market grew, dealerships grew. In fact, the past eight to ten years of growth in the auto industry has been great! However, some dealerships are hurting now because...
On today's CBT Newscast for Wednesday, June 14, 2017:
Succeeding in a Flat Market
When the market grew, dealerships grew. In fact, the past eight to ten years of growth in the...
A sales position isn’t easy, so don’t settle for low-quality applicants
In the 2016 NADA Dealership Workforce Study, it’s noted that sales department turnover is 67 percent annually. Of that 67...
One time an SVP of Staffing for a large Silicon Valley corporation sat next to me on a discussion panel.
When the moderator asked the SVP "What do you look for in...