How to Turn Recalls Into Positive Customer Experiences
Recalls are never good news for customers. At best, it means the added inconvenience of scheduling an appointment, waiting for the repair, and/or leaving their vehicle with the dealership. At...
TSLA385.875-0.595%
GM77.1701.06%
F11.9550.055%
RIVN12.271-0.1895%
CYD24.090-1.4%
HMC34.5250.555%
TM197.7902.92999%
CVNA58.505-0.685%
PAG211.940-0.11%
LAD284.18015.04999%
AN157.3104.3%
GPI237.59012.74%
ABG167.2053.155%
SAH62.2951.615%
TSLA385.875-0.595%
GM77.1701.06%
F11.9550.055%
RIVN12.271-0.1895%
CYD24.090-1.4%
HMC34.5250.555%
TM197.7902.92999%
CVNA58.505-0.685%
PAG211.940-0.11%
LAD284.18015.04999%
AN157.3104.3%
GPI237.59012.74%
ABG167.2053.155%
SAH62.2951.615%
TSLA385.875-0.595%
GM77.1701.06%
F11.9550.055%
RIVN12.271-0.1895%
CYD24.090-1.4%
HMC34.5250.555%
TM197.7902.92999%
CVNA58.505-0.685%
PAG211.940-0.11%
LAD284.18015.04999%
AN157.3104.3%
GPI237.59012.74%
ABG167.2053.155%
SAH62.2951.615%
Auto News
How To Improve Cybersecurity and Prevent Ransomware Attacks at Your Dealership – Dean Crutchfield, CDK Global
On today’s show, we’re pleased to welcome Dean Crutchfield, Executive Vice President and Chief Information Officer at CDK Global.
VIDEO TRANSCRIPT:
Jim Fitzpatrick: Hi everyone. I'm Jim Fitzpatrick. Thanks so much for...
How Ron Marhofer Auto Family Has Continued to Thrive for 100 Years – Chris Marhofer, COO
After starting as an independent service garage in 1919 and adding its first Chevrolet franchise in the 1920s, Ron Marhofer Auto Family has built a century-long legacy and has no...
The 3 Financial Tools Every Dealership Needs
Operating a dealership is fraught with challenges and obstacles that are completely out of your control. Because of that, it’s important to control those areas that we can control –...
What Dealers Can Learn From Auto Retail Disruptors Like Carvana and Amazon – Zach Klempf, Selly Automotive
Thank you so much for joining us on another edition of CBT News. Today, we're pleased to welcome back Zach Klempf, founder and CEO of Selly Automotive, to discuss the...
Traditional Advertising Is Dead. Or is it?
The internet is having a moment, which could lead dealerships to question whether the smart move would be to move the majority--or all--of their advertising online. As tempting as it...
Phone Calls: The Good, the Bad, and the Exceptional
Competition is heating up. Shoppers are more informed than ever. Margins are shrinking.
Amid the challenges and chaos of a modern dealership, one thing remains certain: the best opportunity for you...
The Dealer’s Essential Guide to Succession Planning
In a way, the need for succession planning mirrors gravity. Because, as certain as a ball thrown in the air is to fall, it is also inevitable that employees will...
How to Keep Your Dealership Compliant When Selling Voluntary Protection Products – Charlie Gilchrist & Paul Metrey, NADA
Recently, the National Automobile Dealers Association launched a new initiative called the Voluntary Protection Products: A Model Dealership Policy. This policy aims to proactively help NADA members maintain a process...
Five Ways Dealers Can Introduce Big Data Solutions to Their Dealerships
Every week, it seems as if there is a new buzzword related to technology and innovation regarding the automotive industry. It can be overwhelming to keep up with another concept...
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