Why Purchase a Service Contract?
We all know that the VSC as Johnny Garlich would call it, “is the engine that pulls the train.” If you learn how to effectively sell the vehicle service contract,...
TSLA386.47012.76%
GM76.110-0.98%
F11.900-0.25%
RIVN12.4600.03%
CYD25.4900.19%
HMC33.970-0.28%
TM194.860-1.67%
CVNA59.190-1.07%
PAG212.050-0.2%
LAD269.130-30.4%
AN153.010-8.88%
GPI224.850-18.17%
ABG164.050-8.08%
SAH60.680-3.35%
TSLA386.47012.76%
GM76.110-0.98%
F11.900-0.25%
RIVN12.4600.03%
CYD25.4900.19%
HMC33.970-0.28%
TM194.860-1.67%
CVNA59.190-1.07%
PAG212.050-0.2%
LAD269.130-30.4%
AN153.010-8.88%
GPI224.850-18.17%
ABG164.050-8.08%
SAH60.680-3.35%
TSLA386.47012.76%
GM76.110-0.98%
F11.900-0.25%
RIVN12.4600.03%
CYD25.4900.19%
HMC33.970-0.28%
TM194.860-1.67%
CVNA59.190-1.07%
PAG212.050-0.2%
LAD269.130-30.4%
AN153.010-8.88%
GPI224.850-18.17%
ABG164.050-8.08%
SAH60.680-3.35%
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The Knowledge, Attitude, Skills & Habits of A Professional Service Advisor
It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how to turn a good service consultant...
With Today’s Informed Customer, Do You Still Have Game?
Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have probably noticed how the players protect...
How Dealers Can Use Data-Driven Marketing While Still Protecting Consumer Privacy
Have you ever seen an advertisement online for a product right after having a conversation about it with someone? While this level of targeted marketing might seem invasive at first,...
Keeping It Real — and Legal
Unfair and Deceptive Acts and Practices statutes (UDAP) cover virtually every aspect of a dealer’s sales, finance and fixed operations. Everything from advertising and marketing to consumers, staff conversations with...
Questions to Ask a New Agency Partner
Dealers receive dozens of calls a week from companies attempting to sell marketing services or technology to power their online strategy. Dealership managers should never stop taking calls, but they...
Best of 2019: Sonic Automotive President Jeff Dyke Discusses Trends in the Auto Industry and EchoPark Expansion Plans
On today’s show, we welcome back Jeff Dyke, President of Sonic Automotive, the fifth-largest U.S. dealership group. Jim and Jeff discuss how Sonic Automotive did as a whole for 2019,...
Planning Is Good, Actions Are Better: How to Increase Profits and Customer Satisfaction
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Great Customer Experience Means Consistent Customer Service
I am Yankees fan and have been my whole life. Not just for these new “Judge & Stanton” years or even the “Jeter” years, but through the 70s and the...
Best of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience
On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C.
[Previously aired 11/6/19]
VIDEO TRANSCRIPT:
Jim F.: Hi, everyone, I'm Jim Fitzpatrick. Thanks so...
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