TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%
TSLA400.62011.72%
GM81.3203.27%
F12.8700.43%
RIVN17.2300.34%
CYD43.2600.9381%
HMC25.0000.64%
TM217.2004.34%
CVNA387.50025.26%
PAG161.3205.3%
LAD283.0408.17%
AN207.9909.7%
GPI349.94014.46%
ABG211.4407.35%
SAH70.7003.33%


About: John Fairchild

John Fairchild

John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website https://fairchildautomotivesolutions.com.

service department analysis paralysis

Service department analysis paralysis. how to make a decision and move forward

- April 22, 2024
Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and energy simply compiling accurate and relative...
Fixed-Ops Articles
Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
Toxic employees, despite their success in meeting targets and achieving results, can have a detrimental impact on the dealership's culture.

How to manage high-performing, but toxic employees in fixed operations

- March 5, 2024
In the dynamic world of automotive dealership fixed operations, the pursuit of excellence is paramount. Dealerships rely on a dedicated team of technicians, service advisors, and parts personnel to deliver...
Fixed-Ops Articles
Today, we explore why relying solely on the owner's manual for preventative maintenance guidance might not ensure the longevity of your car.

Beyond the manual: why additional preventative maintenance is key for longevity despite OEM recommendations

- February 13, 2024
If you google the average age of a car on the road in America today you will find it's an astounding 12.5 years and growing! I am in dealerships every...
Fixed-Ops Articles
customer

How today’s advisor transparency works wonders

- October 19, 2021
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from...
Fixed-Ops Articles
performance

This is a MUST DO list for maximum fixed ops performance

- July 2, 2021
Everyone needs a job description of their job that outlines what is expected and the actions you will need to execute to succeed in that job. That said, what are...
Fixed-Ops Articles
technology

Successfully Implementing Technology in the Service Department

- May 29, 2020
During This challenging time in our industry I have noticed something strangely wonderful happening in the midst of this implosion. Of course, this is over-generalizing the issue, but when it...
Fixed-Ops Auto News
service

Must-Do Tasks for Service Advisors in Challenging Times

- April 13, 2020
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks, service advisors, service technicians - just...
Fixed-Ops Auto News
service

The Power of 4DX in the Service Department!

- January 23, 2020
Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and tools, all with the same basic...
Fixed-Ops Auto News
technician

Dealing with the Technician Drought

- January 14, 2020
There is a “Technician Drought” that has been plaguing the car industry for decades, pretty severely for the past 5 years or so. Finding and keeping excellent quality techs has...
Fixed-Ops Auto News

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