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Joe Webb

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Founder of DealerKnows Consulting As founder of the Internet sales and marketing training firm, Joe has been called "the funniest guy in the car business" and passionately consults nationwide, showing dealerships success by instilling proven Internet marketing practices. He writes for multiple publications and industry resource sites, and is a regular top-rated speaker at industry conferences. As a true "dealer guy" with a history of retail success, Joe is best known for blending the lines between entertainment and education. Visit his website at dealerknows.com.
showroom

Stop Doing Calisthenics in the Showroom

As an industry, we’ve dedicated dollars, time and conferences to enhancing our online efforts in order to appeal to today’s shopper. Once we feel...
new model

Will New Model Releases and Concepts be Delayed?

On March 29th, the organizers of the North American International Auto Show officially pulled the plug on the 2020 event. Scheduled to run from...
work from home

Tips for Salespeople to Work from Home Effectively

To say the least, these times are challenging for professionals in the automotive industry. In several states like New Jersey and Michigan, physical showrooms...
Bernie Moreno

Seven Ways to Maintain a Positive Outlook When Living in Uncertain Times

A lot of unknown elements are challenging us and will continue to for the next few weeks. Not only are there health concerns facing...
customer satisfaction

Customer Satisfaction Increases but Detriments Expected Due to COVID-19

Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Remarketingvideo

Force Marketing CEO John Fitzpatrick Discusses Sending a Solid Remarketing Message to Consumers Affected...

As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Fitzpatrick, President and CEO of Force Marketing. Last time we spoke to John,...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...