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In this interview with Steve Finlay, Sr. Editor with Ward’s Auto, Joe discusses a recent article Steve wrote for Ward’s entitled, The Big Story: Does Cadillac Have Too Many Dealers?...
Something that has always fascinated me is what separates the world’s greatest achievers from everyone else in the world. What do they know that we don’t?
I recently had the opportunity...
In this interview from the Duke University Youtube Channel, Mary Barra, Chairman and CEO of General Motors speaks to Dean Bill Boulding about leadership, what makes her successful and following...
How good are dealers when it comes to customer lead follow-up?
In a recent study from Conversica, they divided the effectiveness of customer lead follow-up in four categories: promptness, personalization,...
On today's CBT Newscast for Thursday April 20, 2017:
How long will the SUV trend last?
In this interview with Steve Finlay, Sr. Editor with Ward’s Auto, Joe discusses a recent article...
In this interview, Joe gets one-on-one with Mark Rikess, President and Founder of The Rikess Group to get the details on his recent article published in Ward’s Auto entitled, Why...
Not everyone is born a team player. Some people need convincing, or incentives, to help push them to go that extra mile.
In an environment where majority of the staff are...
In this interview from CNBC's Phil LeBeau, Jeep CEO Mike Manley discusses growth in the U.S., the venture into pick-up trucks and the current state of the auto industry.
Watch the...
In 2012, Suzuki stopped selling cars and trucks in the United States after decades in the American market. Fortunately for Suzuki customers, they could still get those cars serviced by...
On today's CBT Newscast for Wednesday April 19, 2017:
Are consumer’s expectations unrealistic?
Consumers expectations are being set by other retail industries. They want to enjoy a frictionless experience. In this interview, Joe...