We’ve all heard the phrase “Hire for personality, train for skill,” but we all know people with great personalities. Does that mean they would make great salespeople? Especially if they’re someone close like a family member? Sales trainer, speaker, and author Paul Cummings recently told our Jim Fitzpatrick that he thinks it depends on several things.
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On the Dash:
Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff.
Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors.
64%...
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...