On today’s CBT Newscast for Tuesday, October 3rd, 2017:
William Wallace: Why dealers are an important piece of eVehicle future
When customers have issues with their vehicles, they go to the dealership to fix it. So where is the automaker’s responsibility, especially when it comes to the future of autonomous vehicles? William Wallace, a policy analyst with Consumers’ Union, says organizations rely on dealers instead because that’s who the customer depends on for answers. Watch Now
Two Service Department Metrics You Need – But Probably Don’t Have
Managing a service department by looking only at your monthly financial reports can be like driving a car with your eyes closed. You don’t see the real numbers that determine profitably. Read More
Top 5 Complaints of Dealership Employees and How to Solve Them
We all know that the dealership world is far from perfect. Like many other industries, dealership employees have many things to complain about. Here is a list of 5 of the top complaints by dealership employees and what can be done about them. Read More
