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Building stronger dealership teams through trust and accountability
A historic 35-hour military mission that helped launch Operation Desert Storm gave retired U.S. Air Force Col. Trey Morriss a firsthand understanding of what it takes to lead under pressure....
How dealerships can become less dependent on market conditions
When vehicle sales slow, dealerships often point to market conditions as a driving factor for declining performance. While dealers can’t control showroom traffic, interest rates or consumer demand, they can...
David Allison challenges dealerships to move beyond customer stereotypes
Dealers often rely on age, income, credit scores and other demographic information to understand their customers. However, those measurements may overlook the most important factor behind a buying decision: what...
The negotiation skills that can improve dealership sales conversations
Overcoming a customer's objection starts with understanding what is driving it. Kyle Vowinkel, Former FBI Crisis Negotiator and Author of Shaping Chaos, joins CBT Live to discuss how asking better...
