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Featured Interviews
Technician video tips that increase approvals by 30%
Technician inspection videos are among the most powerful trust-building tools in the service department, but only when done right. A rushed, shaky, or confusing video checks a box but does not move the customer. With a little effort, a proper technician video turns a multi-point inspection into visual proof that earns approvals and builds loyalty. On today’s episode of Loyalty-Based Sales Strategies, Jen Suzuki, Founder and President of eDealer Solutions, breaks down how she coaches technicians to record videos that lift service outcomes by 30%. Watch the full segment here.
Why training is a dealer’s best weapon
When it comes to training, Leadership Expert and President of LearnToLead, Dave Anderson, believes “The more you sweat, the less you bleed in battle.” Anderson joins us on the latest episode of Lessons in Leadership to break down the third commandment in his “15 Commandments for Organizational Peak Performance” program, a principle he credits to the NAVY SEALs. Watch the full segment here.
