Top Stories
Fed holds rates steady, warns inflation may rise due to tariffs. Read More
Ford races against time to transport engines before tariff deadline. Read More
Tesla recalls nearly all Cybertrucks over loose exterior panel risk. Read More
Nissan restructures leadership, cutting top management by 20%. Read More
Featured Interviews
Shep Hyken on the power of reviews: Why trust and authenticity matter in customer experience
Customer reviews and ratings have become a pivotal factor in purchasing decisions, but how much do consumers really trust them? Renowned customer experience expert and bestselling author Shep Hyken joins us on the latest episode of CBT Now to share key insights from his latest research on the state of customer service. Hyken reveals surprising statistics about consumer skepticism, the influence of negative reviews, and the growing importance of personal branding in today’s digital marketplace. Watch the full segment here.
CarEdge’s Zach and Ray Shefska are transforming car buying through transparency
The car-buying experience has changed drastically over the years, with consumers becoming more informed and digital platforms playing a more prominent role. In today’s episode of CBT Now, Zach and Ray Shefska, co-founders of CarEdge, discuss their mission to bring more transparency to the industry, meet the evolving expectations of buyers, and the realities dealers face in today’s market. Watch the full segment here.
