Inside Automotive
How Alex Casebeer and Capitol Auto Group are embracing innovation in the digital era
With the digital future already here, we’re seeing many dealerships of all sizes embrace the need for transformation, mainly to meet their customers’ expectations and the pace of the market. Today, we’re catching up with Alex Casebeer, the General Manager and Partner of Capitol Auto Group. On today’s episode of Inside Automotive, Casebeer provides us with an inside look at how his operations are going on the West Coast. Watch the full segment here
Top stories
On September 24, Ford and its Canadian autoworkers approved a new labor contract, preventing a strike that had been threatened and possibly setting the stage for a similar action by the United Auto Workers at American carmaker sites. According to the Canadian autoworkers’ organization, Unifor, the new agreement increases basic hourly pay for manufacturing workers by about 20% over three years. Read More
On September 26, President Joe Biden will fly to Michigan and join United Auto Workers union members on the picket line. The trip comes after the president faced political pressure to increase public support for union members. “It’s time for a deal that benefits both parties and maintains the viability of UAW employment in American auto production,” wrote Biden in a post to X. Read More
Data analytics firm S&P Global Mobility estimates it will take another decade for autonomous vehicles to proliferate as adoption rates continue to underwhelm automotive industry forecasters. Rather than seeing widespread use, autonomous vehicles will remain niche products in the coming years, primarily used for ridesharing, due to technological limitations. Read More
AutoNation has appointed former vice president of sales and marketing at Nissan Canada Jeff Parent to serve as the dealership group’s new chief operating officer. Parent will replace outgoing COO Steve Kwak, who will exit the company at the end of the month. The incoming operations chief was most recently employed at Gulf States Toyota, one of the Japanese brand’s largest non-franchised retailers, as president and general manager. Read More
For Dealers
7 strategies for dealerships to enhance customer satisfaction
In the auto industry’s competitive landscape, dealerships must prioritize customer satisfaction to achieve success. Satisfying customers acts as fuel, driving growth and profitability for dealerships. As customers have endless options available in this market, differentiating themselves through providing exceptional customer experience is crucial for dealerships. Read More
Multi-point inspections: Bridging the gap between vehicle owners and technicians
The multi-point inspection process, which has been around for over 100 years, has one central purpose: to sell additional maintenance services. Period. Granted, there are many secondary reasons to do an MPI, such as vehicle safety and satisfying OEM mandates – but the main reason is to sell service. Read More
