Today on CBTNews.com – Thursday, April 11th, 2019:
How AI Can Improve Your Dealership’s Call Center Practices – Mike Haeg
On today’s show, CBT’s Bridget Fitzpatrick discusses how artificial intelligence is improving call center practices with Mike Haeg, Vice President of Automotive at Car Wars. The pair also discuss the problems facing dealers in their call centers, as well as incorporating a CRM into the phone sales process. Watch Now
Unconscious Bias in the Workplace and How to Avoid It
Also known as implicit bias, unconscious biases are learned stereotypes we hold about people based on factors like ethnicity, weight, gender, accent, disabilities, and other similarly superficial traits. Often we’re not aware of these biases despite them informing our attitudes and behaviors–hence the unconsciousness of them. Read More
Dealership Statistics That Every Dealer Should Know
It’s so easy to get caught up in the daily grind of the workday at your dealership. Each day brings new opportunities to improve your operations, attract new customers, and set yourself apart from competitors. However, have you ever wondered how other dealers are managing their operations? Have you been curious about consumer trends or buying habits? Statistics allow you to establish benchmarks and gauge the ever-changing patterns of consumer tastes. Read More
