Becky welcomes back Scott Gunnell, of the JM&A Group, to talk about how implementing changes in your dealership can have an impact on your staff and why it’s critical to identify these key components in advance before enacting sweeping changes
Becky Chernek: How can changes in your dealership effect your staff?
By
Becky Chernek
February 24, 2017
More from F&I
Subaru to launch captive finance business in U.S., extends Chase partnership through transition
On the Dash:
Subaru's new captive finance company is expected to give retailers more financing flexibility and stronger support for sales and F&I operations.
Existing Subaru Motors Finance customers and...
Fighting payment anxiety in the F&I office with empathy and value
Payment anxiety is climbing, and the squeeze isn't just at the dealership. Rising rates, pricier vehicles and mounting negative equity are pushing monthly payments higher, and customers are watching every...
F&I office most trusted, but pain points remain, CDK Global survey finds
Customers trust the F&I office more than any other part of the dealership visit, even as long wait times and duplicated paperwork continue to frustrate them. That's according to CDK...
The overlooked F&I process that builds trust, boosts profitability
Today's car buyers expect a transparent, efficient purchasing experience from start to finish. On the latest episode of F&I Today, Paul Brown, VP of Ascent Dealer Services, explains why the...
