TSLA411.1404.71%
GM83.9552.455%
F14.9200.08%
RIVN16.8100.0501%
CYD50.8500.82%
HMC27.1000.66%
TM180.7505.8%
CVNA68.4904.39%
PAG181.9250.965%
LAD312.900-0.48%
AN194.9003.37%
GPI329.8804.55%
ABG201.3051.775%
SAH84.360-0.25%
TSLA411.1404.71%
GM83.9552.455%
F14.9200.08%
RIVN16.8100.0501%
CYD50.8500.82%
HMC27.1000.66%
TM180.7505.8%
CVNA68.4904.39%
PAG181.9250.965%
LAD312.900-0.48%
AN194.9003.37%
GPI329.8804.55%
ABG201.3051.775%
SAH84.360-0.25%
TSLA411.1404.71%
GM83.9552.455%
F14.9200.08%
RIVN16.8100.0501%
CYD50.8500.82%
HMC27.1000.66%
TM180.7505.8%
CVNA68.4904.39%
PAG181.9250.965%
LAD312.900-0.48%
AN194.9003.37%
GPI329.8804.55%
ABG201.3051.775%
SAH84.360-0.25%


What makes customers happy?

728x90

What makes customers happy?

Becky Chernek interviews Jim DeLuca, VP of Digital Road to a Sale, and they discuss 1 pricing strategies and how they help speed up the dealership process and make customers happier.


More from F&I
Remarkable Leaders in F&I honoree: Kimberly Garner | CMA Colonial 

Remarkable Leaders in F&I honoree: Kimberly Garner | CMA Colonial 

- June 4, 2026
CBT News is proud to recognize Remarkable Leaders in F&I who are raising the bar inside their dealerships and across the automotive industry. Joining us to commemorate this achievement is...
Remote control: Making F&I video calls feel like an in-person deal

Remote control: Making F&I video calls feel like an in-person deal

- June 4, 2026
Remote F&I is no longer just a workaround. For dealers selling cars to out-of-state buyers or customers who simply prefer to close from home, it is becoming a standard part...
Why protection products are essential in modern F&I

Why protection products are essential in modern F&I

- May 28, 2026
Paul Brown, Vice President of Training and Development at Ascent Dealer Services, says dealerships must rethink finance and insurance (F&I) as rising vehicle prices, repair costs, and longer loan terms...
pre-framing

How pre-framing helps dealers improve F&I close rates

- May 21, 2026
As dealership customers become more payment-sensitive and less tolerant of friction, finance and insurance departments face growing pressure to modernize how they present products and build trust. During the latest episode...