TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%
TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%
TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%


Video

customer perception

How Customer Perception Can Impact Your Service Department

- July 1, 2019
 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about customer perception and how it impacts the quality of your service and the...
relationship

What a Healthy Relationship Between Sales and F&I Can Do for Your Dealership

- June 25, 2019
On this week's episode of F&I Today, Becky Chernek talks to Frank Crinite of Piazza Honda of Springfield about his relationship with the F&I office at his dealership as well...
customer care

Fanatical Customer Care

- June 24, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks to you about how to achieve fanatical customer care in your fixed-ops department.
give-get

The Give-Get Negotiating Technique

- June 21, 2019
On this week's episode of On the Mark, Mark Tewart talks about one of his favorite negotiating techniques, the "give-get" principle.
labor rate

How to Increase the Effective Labor Rate of Your Shop

- June 17, 2019
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of your shop without jeopardizing customer relations...
F&I and sales

Having a Good Relationship Between Your F&I and Sales Departments

- June 11, 2019
On this week's episode of F&I Today, Becky Chernek talks about the importance of having a good relationship between F&I and sales and how it can end up affecting the...
Kerrigan

May Sales Remain Steady And SAAR Exceeds Expectations in Monthly Kerrigan Report

- June 10, 2019
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director for Kerrigan Advisors. May's Kerrigan Report addresses the slight decline in sales and the lack...
selling

Selling to the Customer Clearly and Concisely

- June 4, 2019
On this week's episode of F&I Today, Becky Chernek talks about being clear and concise when selling to the customer and simplifying the process to increase overall profits.
orphan owners

The Cost of Orphan Owners

- May 31, 2019
On this week's episode of On the Mark, Mark Tewart discusses the cost of orphan owners at your dealership and explains the importance of defining and implementing a clear plan...
Kerrigan Report

April’s Kerrigan Report Reveals Auto Retailers Continue to Grow Despite Flat New Vehicle Sales

- May 20, 2019
Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Erin Kerrigan, managing director for Kerrigan Advisors. April's Kerrigan Report tackles higher valuations for public companies, new vehicle sales,...


CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.