Thursday, January 20, 2022
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What do techs want from a service advisor?

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When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to overlook what the technicians want from a service advisor too. After all, the service advisor’s salary is higher than the mechanics to ensure the auto technician’s job can be made easier, tasks will […]
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techs

Creating the Perfect Work Environment for Retaining Techs

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Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire or move on into other career paths. The numbers are bleak: to keep the status quo, 76,000 new technicians are required annually, but America’s technical […]
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Jeff Cowan discusses the mentality needed to hire and retain a...

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Just before the NADA convention, the Third Annual "Best Training Day Ever" took place in San Francisco that brought together hundreds of industry professionals...