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What do techs want from a service advisor?

When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to...

Creating the Perfect Work Environment for Retaining Techs

Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to...

Jeff Cowan discusses the mentality needed to hire and retain a...

Just before the NADA convention, the Third Annual "Best Training Day Ever" took place in San Francisco that brought together hundreds of industry professionals...