Friday, November 27, 2020
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Proactive Dealer Solutions

Proactive Dealer Solutions Rebrands, Enhances Platform

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HUNTERSVILLE, N.C. (Feb. 1, 2020) — Proactive Dealer Solutions (PDS), The BDC Experts, a North American training and consulting company specializing in conversational intelligence, call handling, and coaching, has rebranded and enhanced its powerful Call Management Solution to CallerCX. PDS announced the rebranding in late December to more adequately reflect how the system works to […]
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Take Pressure Off Your Service Techs with Chat Support Tools

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Your service department is a busy place. Customers come to you on a daily basis to solve problems with their vehicles. They come in person, and they call on the phone. It requires a lot of manpower to communicate effectively and efficiently with all of these folks.  Adequately trained service receptionists, service advisors and other […]
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Becky Chernek

Help Your F&I Office Perform Consistently with These Key Strategies

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On this week’s episode of F&I Today, Becky Chernek, President of Chernek Consulting, discusses the importance of performing well in the dealership on a consistent basis. It may surprise you to know, that experience isn’t everything when it comes to performance; it comes down to drive, motivation, and a willingness to learn.
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technology

Utilizing Modern Technology in Auto Retail

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On this week’s episode of Straight Talk, David Lewis talks about why you should take advantage of modern technology and utilize services such as YouTube to expand your reach and sell more cars. If you would like a free copy of any of David’s books, feel free to email him at dlewis@davidlewis.com.
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texting

Why Are Service Departments Still Not Texting?

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Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means to an end. In the end, we want to take care of customers and sell more cars, service and parts. Text messaging is a simple technology that has been around since […]
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dealers

4 Auto Industry Shake-Ups Dealers Should Prepare for in 2020

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It almost feels as if each week is bringing new changes that are impacting the automotive industry. These changes can be helpful—or troublesome—depending on how dealers prepare for them in the long and short-term. On the other hand, potential car buyers are facing many of the same changes, just from a different perspective. Understanding how […]
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social media

5 Top-Notch Social Media Strategies and Management Tools for Your Dealership

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Things move quickly in the digital age. By now, most dealerships recognize the need for a stellar social media presence. Study after study shows that customers are spending increasing amounts of time researching, selecting, and shopping for cars online. But at the pace the internet and our use of it evolves, creating and managing a […]
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technology

Technology vs. Human Connection: Which One Does Your Dealership Need?

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There’s no question; technology is a boon to dealerships. Big data, mobile apps, social media–there are countless ways that tech smooths the car buying journey and bringing foot traffic to dealerships. In this new hi-tech sales climate, it makes sense that some might wonder where people fit in. Do new technologies negate the need for […]
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data privacy

The Ins and Outs of Consumer Data Privacy in the Dealership

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Handwritten deals and rows upon rows of file folders are slowly giving way to new data management techniques, largely digital. 5G connectivity along with AI and connected vehicles creates a monumental challenge for protecting consumer data. Twenty automakers have committed to the Automotive Consumer Privacy Protection Principles that are reviewed biannually. But what should individual […]
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technology

How These Dealerships Leverage Technology In Order to Improve the Sales...

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In today’s edition of CBT News, Jim Fitzpatrick sits down with Alex Damoorgian, President and General Manager at Mike Maroone Chevrolet North and Mike Maroone Volkswagen, to discuss technology and digital retailing and how Alex uses it to benefit his dealership. Alex says that when purchasing their stores in 2017 their main focus was to […]
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