Tag: Shep Hyken

We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...

As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...

CBT News Week In Review for Friday, February 7th, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan In the automotive industry, positive consumer...

Today on CBTNews.com - Thursday, February 6th, 2020: Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, "The Cult...

CBT News Week In Review for Friday, November 1st, 2019: How to Recruit Top Talent for Your Sales Team - Mark Tewart Every dealer knows that...

Today on CBTNews.com - Wednesday, October 30th, 2019: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we...

As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...

 CBT News Week In Review for Friday, July 19th, 2019: The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock,...

 Today on CBTNews.com - Tuesday, July 16th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...