How the customer experience is different in a COVID-19 world
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them to purchase, or even test drive...
TSLA400.78011.88%
GM81.8103.76%
F12.9800.54%
RIVN17.5850.695%
CYD42.6000.2781%
HMC25.3450.985%
TM218.3755.515%
CVNA393.36031.12%
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AN208.67010.38%
GPI351.65016.16999%
ABG214.34010.25%
SAH70.8203.45%
TSLA400.78011.88%
GM81.8103.76%
F12.9800.54%
RIVN17.5850.695%
CYD42.6000.2781%
HMC25.3450.985%
TM218.3755.515%
CVNA393.36031.12%
PAG162.3906.37%
LAD288.40013.53%
AN208.67010.38%
GPI351.65016.16999%
ABG214.34010.25%
SAH70.8203.45%
TSLA400.78011.88%
GM81.8103.76%
F12.9800.54%
RIVN17.5850.695%
CYD42.6000.2781%
HMC25.3450.985%
TM218.3755.515%
CVNA393.36031.12%
PAG162.3906.37%
LAD288.40013.53%
AN208.67010.38%
GPI351.65016.16999%
ABG214.34010.25%
SAH70.8203.45%
Shep Hyken
3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times – Shep Hyken, NY Times Best Selling Author
We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep discuss how the customer experience fits...
What Dealers Can Do Right Now to Support and Retain Their Customer Base – Shep Hyken, NYT Best-Selling Author
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling author of The Cult of the...
CBT News Week In Review: February 7, 2020
CBT News Week In Review for Friday, February 7th, 2020:
Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan
In the automotive industry, positive consumer reviews are crucial ways dealers can...
CBT Automotive Newscast for February 6, 2020
Today on CBTNews.com - Thursday, February 6th, 2020:
Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, "The Cult of the Customer"
Many businesses today can...
Week In Review: How to Recruit Top Talent for Your Sales Team – Mark Tewart | Solving Your Most Frequent Digital Retailing Dilemmas – Mo Zahabi | Creating a More Convenient Customer Experience – Shep Hyken
CBT News Week In Review for Friday, November 1st, 2019:
How to Recruit Top Talent for Your Sales Team - Mark Tewart
Every dealer knows that the auto industry has its cycles....
Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken | 5 Ways Your Team Can Use the Holiday Season to Increase Sales | Vanity Metrics: The Snake Oil of Marketing
Today on CBTNews.com - Wednesday, October 30th, 2019:
Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author
As we all know, providing an excellent customer...
Disrupt the Competition by Creating a More Convenient Customer Experience – Shep Hyken, NYT Best-Selling Author
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why car buyers today want the purchase...
Week In Review: The Attribution Revolution and How It Can Maximize Your Dealership’s Advertising Spend | The Importance of a Dealership’s Unique Digital Retailing Process | How Zeigler Automotive Group Continues to Expand Successfully into Larger Markets
CBT News Week In Review for Friday, July 19th, 2019:
The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock, Paragon Honda
We recently welcomed back Partner...
Surprise and Delight: A Great Customer Service Concept. Or Is It? – Shep Hyken | Effectively Manage Your Internet Leads | Four Free Digital Marketing Training Resources for You and Your Staff
Today on CBTNews.com - Tuesday, July 16th, 2019:
Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and Best Selling Author
When talking about customer...
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