How A Dealer Should Evaluate A Service Manager’s Performance

Glenn Pasch - July 1, 2015

Everyone talks about metrics, but why not focus instead on the behaviors that the manager's service advisors show every day? BY GLENN PASCH I remember the first dealership for which I...

Management & Leadership Fixed-Ops

Service Manager’s Performance

How A Dealer Should Evaluate A Service Manager’s Performance

Latest Articles

New U.S. trade proposal would raise vehicle content requirements, reshape North American supply chains

UAW strike begins at major GM supplier after contract talks fail

Mercedes-Benz dealers face uncertainty as Congress weighs ownership restrictions

automotiveMastermind adapts marketing tools for FTC compliance changes

Dealers must act on GEO now as AI shifts car-buying behavior

5 key things killing your service advisor training (and how to fix them)

What the FTC’s warning letters mean for car dealers and their social media teams

Why inventory, service, and sales can’t operate as separate experiences anymore

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.