TSLA368.16014.08%
GM85.790-1.97%
F14.020-0.6%
RIVN16.1700.43%
CYD37.7200.29%
HMC31.060-1.61%
TM191.450-5.66%
CVNA74.7200.13%
PAG216.860-2.91%
LAD368.700-18.11%
AN209.300-3.06%
GPI281.600-19.16%
ABG212.910-4.35%
SAH76.000-5%
TSLA368.16014.08%
GM85.790-1.97%
F14.020-0.6%
RIVN16.1700.43%
CYD37.7200.29%
HMC31.060-1.61%
TM191.450-5.66%
CVNA74.7200.13%
PAG216.860-2.91%
LAD368.700-18.11%
AN209.300-3.06%
GPI281.600-19.16%
ABG212.910-4.35%
SAH76.000-5%
TSLA368.16014.08%
GM85.790-1.97%
F14.020-0.6%
RIVN16.1700.43%
CYD37.7200.29%
HMC31.060-1.61%
TM191.450-5.66%
CVNA74.7200.13%
PAG216.860-2.91%
LAD368.700-18.11%
AN209.300-3.06%
GPI281.600-19.16%
ABG212.910-4.35%
SAH76.000-5%


service departments

Why aging vehicles are putting pressure on dealership service departments

Why aging vehicles are putting pressure on dealership service departments

- September 3, 2026
Service departments may be busy, but that doesn’t necessarily mean they are operating more efficiently. According to Don Andres, Owner of Auto SCT Consulting & Training, an aging vehicle population...
CBT Live Fixed-Ops
retention

Tully Williams shares the keys to 70% service retention

- August 24, 2026
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
CBT Live Service Drive
service repairs, work

Where did all the gravy work go?

- July 14, 2026
Why am I seeing so much repair work in shops today instead of the healthy balance of maintenance and repair work we used to enjoy? The answer is actually simple: the average...
Fixed-Ops Articles
Piazza Auto Group doubles down on service fundamentals, advisor accountability 

Piazza Auto Group doubles down on service fundamentals, advisor accountability 

- May 25, 2026
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics. During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
Service Drive Fixed-Ops
Tom Druzynski joins us to share how his group is using video multi-point inspections (MPIs) to boost the customer experience.

How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group

- December 3, 2025
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
Service Drive Tips & Training
In the latest episode of CBT Now, Dave Foy shares the urgent need for innovation and leadership development in dealership service departments.

How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind

- May 5, 2025
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
Featured CBT Now
In today's episode of Inside Automotive, Cory Collins breaks down the key strategies needed to navigate F&I challenges and drive success.

Cory Collins shares strategies dealers can implement to offset shrinking front-end profits

- October 24, 2024
As front-end gross profits continue to dwindle due to inventory normalization post-COVID, dealerships are placing an even greater emphasis on their F&I departments to maintain profitability. With cash deals on...
Inside Automotive F&I
Explore insights from the Niello Company's Tully Williams on transforming automotive service drives, EV trends, AI integration, and more.

Tully Williams shares his blueprint for improving the dealership service experience

- February 27, 2024
In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and foster long-term loyalty. On the recent...
Inside Automotive Fixed-Ops

Service activity declines, revenue improves in February — Xtime

- March 22, 2023
According to the most recent Cox Automotive review of Xtime metrics, service activity at U.S. franchised dealerships declined in February while service income climbed compared to the prior month. While...
Headlines Articles
Alan Haig discusses M&A activity

Why retail automotive is still going strong despite years of challenges – Alan Haig | Haig Partners

- March 21, 2023
On this episode of Inside Automotive, host Jim Fitzpatrick is once again joined by Alan Haig, founder of Haig Partners, to discuss further developments in the car business. Haig notes that...
Inside Automotive Featured


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CBT News
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