Where did all the gravy work go?
Why am I seeing so much repair work in shops today instead of the healthy balance of maintenance and repair work we used to enjoy? The answer is actually simple: the average...
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
TSLA313.030-6.66%
GM82.6401.97%
F14.3500.2%
RIVN15.840-0.62%
CYD45.070-0.77%
HMC28.1600.17%
TM177.4200.62%
CVNA60.4600.27%
PAG217.3501.81%
LAD340.9506.93%
AN208.1803.08%
GPI330.8704.19%
ABG225.2403.1%
SAH99.8200.71%
service departments
Piazza Auto Group doubles down on service fundamentals, advisor accountabilityÂ
As affordability concerns continue to reshape dealership operations, Piazza Auto Group is reverting to the basics.
During the latest episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto...
How video MPIs are building trust between dealerships and customers – Tom Druzynski | West Herr Automotive Group
Customers often find it hard to trust the service advice given by dealership staff, especially if they can't see the issues themselves; as a result, they frequently decline recommended services....
How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
Cory Collins shares strategies dealers can implement to offset shrinking front-end profits
As front-end gross profits continue to dwindle due to inventory normalization post-COVID, dealerships are placing an even greater emphasis on their F&I departments to maintain profitability. With cash deals on...
Tully Williams shares his blueprint for improving the dealership service experience
In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and foster long-term loyalty. On the recent...
Service activity declines, revenue improves in February — Xtime
According to the most recent Cox Automotive review of Xtime metrics, service activity at U.S. franchised dealerships declined in February while service income climbed compared to the prior month. While...
Why retail automotive is still going strong despite years of challenges – Alan Haig | Haig Partners
On this episode of Inside Automotive, host Jim Fitzpatrick is once again joined by Alan Haig, founder of Haig Partners, to discuss further developments in the car business.
Haig notes that...
J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as top brand
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995.
The negative trend in the consumer experience is echoed in other...
Honda and Toyota recall over 131,000 cars, blame hardware and software
Honda and Toyota have made separate recalls on over 131,000 vehicles due to varying issues with hardware and software.
The Honda and Toyota recalls affect three models of vehicles made between...
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