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Explore insights from the Niello Company's Tully Williams on transforming automotive service drives, EV trends, AI integration, and more.

Tully Williams shares his blueprint for improving the dealership service experience

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In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and...

Service activity declines, revenue improves in February — Xtime

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According to the most recent Cox Automotive review of Xtime metrics, service activity at U.S. franchised dealerships declined in February while service income climbed...
Alan Haig discusses M&A activity

Why retail automotive is still going strong despite years of challenges...

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On this episode of Inside Automotive, host Jim Fitzpatrick is once again joined by Alan Haig, founder of Haig Partners, to discuss further developments...
declining satisfaction

J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...

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In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995. The negative trend in the...
Honda and Toyota

Honda and Toyota recall over 131,000 cars, blame hardware and software

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Honda and Toyota have made separate recalls on over 131,000 vehicles due to varying issues with hardware and software. The Honda and Toyota recalls affect...
service

David Lewis shares best practices to generate sales in the service...

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Service departments are proving to be a significant source of inventory for many of you across the nation. Group 1 Automotive’s President of U.S....
remote

Is there a case for remote vehicle servicing?

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According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by...
services

Managing a post-COVID service department: how is it different?

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With the full regimen of vaccinations in the arms of more than 45% of Americans, a broad reopening is beginning to take shape. Fourteen...
texting

Why Are Service Departments Still Not Texting?

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Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means...
service department

Discontinued Cars Could Mean Big Profits for Service Departments

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Things in the automotive industry are constantly changing. From one year to the next, it is difficult to tell what the most popular vehicle...