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The best practices for car dealers to spotlight in preparation for...

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The new year is approaching, yet many car dealers are still dealing with the effects of the COVID-19 pandemic. Today on Inside Automotive, we’re pleased to welcome back David Kain, President of Kain Automotive and host of CBT’s Kain & Co., to discuss what dealers need to focus on as the industry gears up for […]
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retaining customers

Retaining Customers with Your Smartphone

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 We all know using your smartphone for making videos impacts sales, but it’s also good for retaining customers. Sales trainer David Kain, explains how you can increase customer retention using your smartphone. VIDEO TRANSCRIPT: I know we’ve all heard that video sells, but video also retains. A concept that I would encourage you to […]
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Retaining Customers

Why keeping employees with good reviews helps retain customers

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Jamie Oldershaw: GM of DealerRater
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Generating Profit

How to generate profit & keep customers coming back to the...

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We probably all agree that the goal of the dealership service department should be: (A) generate profit and (B) deliver the experience that keeps customers returning. What we probably won’t agree on is the order of those objectives. Does a focus on A dilute the opportunity for B – and if the focus is first […]
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CBT News – May 20, 2015

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On today's show: - Phil Sura of UnityWorks explains why your service department needs to have a digital video presence and where you can start -...