5 ways to reduce F&I wait times and boost the customer experience
On the Dash:
CDK found that excessive wait times in the F&I department can increasingly harm customer satisfaction.
Engaging customers during wait times, through paperwork, educational content, or early vehicle...








![Nick Anderson, Chuck Anderson Ford, General Manager [40 Under 40 honoree]](https://d9s1543upwp3n.cloudfront.net/wp-content/smush-webp/2025/11/Nick-Anderson-40-Under-40-.png.webp)
