Mystery shopping is one of the most effective ways to identify areas where your team and processes are succeeding, and where they’re falling short. If you want your dealership to...
According to GreenCars.com, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of this, McKinsey & Company estimates that...
Did you know there are more than 1.7 million EVs in operation in the US today? Well, that is just one of the surprising findings from Experian Automotive’s recently released...
Building a loyal base of customers is one of the most challenging endeavors for any automotive retail store.Research shows that a commitment to building lifelong, loyal customers can have overwhelmingly...
Toyota is the number one retail automotive franchise that dealers want to have, and consumers want to buy. But the question must be asked, what is the brand doing to...
Electric vehicle sales are continuing to grow around the world. Therefore, one would think that all automakers would be jumping into this arena and going full steam ahead — especially...
For this quarter’s NADA update, we’re pleased to welcome back the President and CEO of NADA, Mike Stanton, to discuss the state of automotive retail today as he sees it....
It's restating the obvious, but the car business doesn't operate in a vacuum. This is especially the situation when it comes to the pre-owned side of things. Record-setting new vehicle...
The idea of an outgoing individual willing to be bold, energetic, and almost a little pushy is what most consumers expect when interacting with a car salesperson. Extroverted personalities tend...
Salespeople at auto dealerships across the country are being urged to brush up on their skills, as 'easy' sales from the past few years may have left them rusty. Today...