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mapping

Mapping Out the First and Last Hours of Your Day

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 In auto retail, things can slip through the cracks during your process. Glenn Pasch suggests mapping out the first and last hours of your day with a checklist to prevent that from happening on today’s Tip of the Day. VIDEO TRANSCRIPT:  As one dealer said to me, “The automotive business is a business of […]
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customer experience

How to Map the Customer Experience at your Dealership

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With the increasing number of transactions happening online every day, it’s becoming easier for companies to quantify their customer’s shopping experience. Customers are more likely to chosen certain products and services over others, simply by their experience with the company. Regardless of where this experience happens, whether that’s in-store or online – it’s important for […]
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