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Carmakers attend CES 2022 to showcase electrified vehicles

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On Wednesday, January 5, the Consumer Electronics Show, better known as CES 2022, kicks off in Las Vegas. This event plays host to technological innovations in industries ranging from gaming and 5G networking to smart cities and robotics. Automotive companies have become a huge attraction at the show in recent years, and CES 2022 is […]
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Lee Harkins Fixed-Ops

How your fixed-ops department can turn service patrons into life-long customers

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On today’s show, Lee Harkins joins host Jim Fitzpatrick to discuss the latest trends in fixed-ops. Harkins is the President and CEO of M5 Management Services, a company committed to helping dealerships, OEMs, and corporate clients improve their fixed operations business. Harkins begins the conversation by sharing his number one lesson learned from 2020 – […]
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Lee Harkins

The Approach Lee Harkins Says Most Dealers are Missing in Fixed-Ops

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On today’s show, we’re pleased to welcome back Lee Harkins, President and CEO of M5 Management Services. In this segment, Lee and Jim discuss some practical strategies service departments can implement today. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz […]
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newscast

Week In Review: How to Get the Most Value From Your...

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CBT News Week In Review for Friday, September 6th, 2019: How to Get the Most Value From Your Vendors, Employees, and Marketing Processes - Glenn...
Lee Harkins

Usher in the Next Generation of Service Technicians with These Proven...

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According to NADA, the auto retail industry needs to fill and replace 76,000 technician jobs each year in order to offset the pace of industry growth. And with baby-boomers beginning to age out of the workforce, now is the time to invest in future students of the trade. To find out effective ways dealers can […]
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Usher in the Next Generation of Service Technicians with These Proven...

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Today on CBTNews.com - Thursday, September 5th, 2019: Usher in the Next Generation of Service Technicians with These Proven Strategies – Lee Harkins, M5 Management...