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body language

Improve Your Sales Strategy by Avoiding These 3 Body Language...

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It’s essential to have a strong pitch. But even before you say a word, you’re already sending signals that can make or break a sale. Though often unconscious, our body language can do everything from relaxing a customer to driving them off the lot, all before we open our mouths. This is why dealers should […]
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eye contact

5 Reasons Why You Don’t Close the Deal

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Way too many salespeople spend too long selling and too little time closing. These two things—selling and closing—are completely different arts and you need to master both for success. Selling requires you to sell features, options and get emotional involvement while the close requires persistence and logic to make sense of getting your customer to […]
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language

What Your Body Language Says About You On The Sales...

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Granted a picture can say a thousand words, your body is just as chatty. Your mouth can be saying one thing but things like your facial expression and body positioning are also being heard loud and clear. Non-verbal communication is more effective and absorbed easier than verbal communication. For this reason, as a customer service […]
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Victor Antonio has our Sales Tip of the Day

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Victor Antonio shares how much eye contact is really needed during a conversation with a potential car buyer.
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CBT News – September 9, 2015

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On today's show: Mike Esposito, President and CEO of Auto/Mate, reveals what really motivates employees Ryan Dooley, product genius at BMW Gallery Norwell, explains how...

CBT News – July 17, 2015

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On today's show: - Phil Sura, VP of Sales at Unity Works Media, discusses the latest trends in customer brand loyalty - DealerRater CEO Gary Tucker...

CBT News – June 10, 2015

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On today's show: - Social media coach and guru Kathi Kruse explains how one dealership found a recipe for success with social media - Sales Tip...

CBT News – March 2, 2015

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On today's show: - President of Search Optics Troy Smith discusses three key digital marketing topics for dealership success this year - Daily Tune-up with Victor...