Who are your customers? They are the people living and working in the community around you. If your dealership isn't willing to get out and be a part of that...
Technology is allowing you to connect with customers like never before and go beyond the transaction. On today’s show we are pleased to welcome Simon Bailey, International Speaker, Writer, Strategist,...
What would it mean to you as a leader to consistently perform at or near your best? And what if you could learn to influence your team and family to...
Today on CBT News, host Jim Fitzpatrick is joined by former NBA player Walter Bond. Bond spent time in the league playing for the Dallas Mavericks, Utah Jazz, and the...
Every great relationship is rooted in trust. If a customer does not trust you or your business they will most likely take their money elsewhere. On today’s show, we welcome...
After more than 32 years at Cox Enterprises, Janet Barnard is retiring in June. Barnard has held many roles with the organization, and she currently holds the title of Chief...
It seems as though we confuse the differences between coaching, consulting, and mentorship. It’s completely understandable because I often see websites, posts and articles of self-proclaimed “coaches'' who offer consulting...
Prior to the pandemic economy shutdowns, less than 10% of Americans in the workforce were full-time remote workers. Virtually none of the auto retail positions were performed from home. But...
It isn’t difficult to see that the auto technician position is demanding on the body. After twenty years of wrenching, most techs feel the pain, especially since 2 out of...
Think back to a situation where you acted in haste, based a decision you wanted to take back on emotion, had a bad start to the morning negatively affect the...