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conflict

6 Strategies to Manage Conflict and Improve Working Relationships

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Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel like a battle ground where arguments and negative encounters between employees or with customers turns the dealership into an unhealthy environment. While dealership employees should respect the authority of their managers […]
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friction

Getting Rid of Friction in the Dealership

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 Whether it’s between two team members or a team member and a customer, friction is never a good look for your dealership. Glenn Pasch goes over how to deal with different types of conflict on today’s Tip of the Day. VIDEO TRANSCRIPT:  It’s time for a tip of the day, sponsored by LotLinx and […]
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conflict

Four Conflict Scenarios You Will Encounter at Your Dealership And How...

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Conflict is inevitable. Every individual that works in —and outside of—your dealership has thoughts and opinions that were shaped by their life experience. Since everyone has a different perspective on the world around them, there are bound to be clashes. If handled correctly, conflict can be a healthy way for employees and customers to express […]
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conflict

Is constructive conflict good for your team?

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In this interview from the Duke University Youtube Channel, Mary Barra, Chairman and CEO of General Motors speaks to Dean Bill Boulding about leadership, what makes her successful and following your passion as part of the Distinguished Speaker Series. Watch the full interview here: https://www.youtube.com/watch?v=1lf9hICYC4U
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suv trend

Daily Newscast: Steve Finlay: Will the SUV trend last? | Revealing...

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On today's CBT Newscast for Thursday April 20, 2017: How long will the SUV trend last? In this interview with Steve Finlay, Sr. Editor with Ward’s...