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Carvana

4 lessons car dealers can learn from Carvana’s missteps

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Carvana has been in the news for all the wrong reasons this year. A blockbuster agreement to purchase ADESA U.S. has been completed, but...

Managing risk in data collection and compliance

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Instances of auto fraud are on the rise, and some are for incredibly costly transactions. A Texas man has been recently convicted of wire fraud and money laundering that included a $233,000 purchase of a 2019 Lamborghini Urus as well as a Ford F-350 pickup truck, and sentenced to nine years in prison. In June […]
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compliance

How to improve compliance in your auto dealership’s service department

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When you discuss automotive compliance, you automatically think about regulations over the F&I department or with selling new cars. However, there are just as many regulations and rules in the dealership’s service department. Aspects such as customer communication or how to format emails are just as important.  Dealerships must take compliance seriously in all departments. But, how […]
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Ellena Woodhams

How Ellena Woodhams Stepped Up the COVID Response Across her Family’s...

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Up until the COVID-19 virus hit the state of California this past March, Ellena Woodhams’ job as the compliance and outreach director for Stevens Management Co., had been relatively straightforward. The company oversees Stevens Dealership Group, comprised of four dealerships including Mercedes-Benz of Modesto, Modesto Subaru, Fresno Acura, and Marin Acura. Once the pandemic hit, […]
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GNYADA

GNYADA’s Revamped Dedication to Compliance in the Age of COVID-19

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As the Greater New York Automobile Dealers Association’s new director of dealer compliance, Thomas Higgins steps into a unique role dedicated to the safety of consumers and dealership employees during a global pandemic. While GNYADA made dedicated efforts to communicate with its member dealers and help them navigate what the regulatory world looks like, it […]
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Andy MacLeay

CBT Automotive Newscast for November 19th, 2019

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Today on CBTNews.com - Tuesday, November 19th, 2019: The Benefits of Digital Marketing for Your Fixed-Ops Department - Andy MacLeay, Dealer.com On today’s show, we’re pleased...
compliance officers

Do Dealerships Really Need Compliance Officers?

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The quick answer is yes. Dealerships are required by law to have on-site compliance officers. Compliance officers help protect dealerships from violating state and federal laws that could lead to hefty fines or even jail time if they aren’t avoided or corrected. Right now, there are dozens of regulations on the books when it comes […]
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data privacy

The Ins and Outs of Consumer Data Privacy in the Dealership

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Handwritten deals and rows upon rows of file folders are slowly giving way to new data management techniques, largely digital. 5G connectivity along with AI and connected vehicles creates a monumental challenge for protecting consumer data. Twenty automakers have committed to the Automotive Consumer Privacy Protection Principles that are reviewed biannually. But what should individual […]
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marijuana

What Dealerships Need to Know About Complying with CBD and Marijuana...

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It’s important to preface any discussion regarding drugs by recommending dealerships speak with a knowledgeable attorney who understands the nuances of the subject. The laws governing marijuana are rapidly changing as cases are decided in various locations. The advice here is a guide to help dealership employers know what kinds of questions to ask or […]
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compliance

Are You Using Menu Selling for Compliance?

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On this week’s episode of F&I Today, Becky Chernek asks the question, “Are you using menu selling for compliance?” and goes over other ways to present products at your dealership. Video Transcription: Welcome to F&I Today I’m your host Becky Chernek. Today we’re going to be discussing Are You Using Menu Selling for Compliance? No, […]
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