Tag: Complaint

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...

Is Your F&I Team Non - Compliant? Watch our interview with Diane Uzelac to find out what she sees when she goes to dealers and...