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Why Complainers Will Ultimately Sink Your Ship

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...
fixed first visit

Keys to Improving Fixed-First-Visit

When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it...

Is Your F&I Team Non – Compliant?

Is Your F&I Team Non - Compliant? Watch our interview with Diane Uzelac to find out what she sees when she goes to dealers and...