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service

KPIs that service departments should track and improve to start the...

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The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could...
title brands

The most common types of title brands and how to address...

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A vehicle's title brand is a designated record, usually tied to the vehicle registration, VIN number, or permit documents, that indicates whether or not...
electric vehicles

How car dealers should be discussing the costs of electric vehicles

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People have a variety of reasons as to why they want to switch from a gas vehicle to an electric vehicle. Top reasons include...

Three ways to involve the collision center in day-to-day operations

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Most dealerships operate many of the same departments: new cars, pre-owned vehicles, service departments, and parts and accessories centers. Fewer than 40% of franchised...
service drive

How to Entice More Service Drive Customers with Targeted Messages

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You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than it sounds. if you...