Thursday, September 16, 2021
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customers

Aspects of an excellent customer experience

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One of a dealership’s biggest challenges is tailoring its operations to fit customer needs. In January, JD Power’s Executive Vice President of Strategic Development, Tim Copacia, facilitated a meeting between auto marketing leaders at the 2021 JD Power Auto Summit. After analyzing all of their interactions, he was able to generate the following eight “pillars […]
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digital

Three trends in digital engagement that will impact the auto...

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2020 was a disruptive year for many industries, including the automotive industry. Car sales were down by an estimated 15 percent in 2020, mostly due to the economic shock of the pandemic in the spring, with shutdowns and other challenges limiting inventory and consumers wary of spending. However, the last quarter of 2020 saw impressive […]
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dealership

Advice for Buying or Selling a Dealership

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On this week’s episode of Kain & Co., David Kain talks to Hal Feder of Murphy Business & Financial Services about what advice he has for buying and selling a dealership. The two go over the role a broker plays in the dealership selling process, how you should prepare your dealership when selling, and much […]
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CBT News – August 10, 2016

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CBT News August 10, 2016 7 Practices for Networking Customers Tapped Out? Going Against the Tide This Weeks OEM Headlines