6 Strategies to Manage Conflict and Improve Working Relationships
Conflict among people is a tale as old as time. Much like any other business collective, automotive retailers can become gossip factories or feel...
What Customers Actually Want in the Waiting Room
Wait time is a perceptual thing. Depending on many factors, time can either stretch or contract. When creating your dealership’s waiting room, you want...
How to Reduce Chargebacks in F&I – 3 Simple Strategies Can Make All the...
Chargeback. It’s the one word that sends chills down the spine of every F&I manager (or any salesperson for that matter). It can decimate...
How to Reduce Dealership Theft Risks
Nine cars were stolen off two lots in Jacksonville, Arkansas; close to $1 million in cars were stolen from dealerships in Franklin, Tennessee; and...
Are Auto Manufacturer’s Incentives Running Wild? – Steve Finlay, WardsAuto
We're pleased to have Steve Finlay, Editor of Ward'sAuto Magazine, on CBT Automotive Network. Steve talks with us in regards to a recent article...
Your Growth is Your Responsibility
On this week's episode of F&I Today, Becky Chernek invites Christopher Vester, COO at Hubert Vester Auto Group, to talk about personal growth, differentiating...
Addressing Customer Concerns Through the Appraisal Process
On this week's episode of Straight Talk, David Lewis talks about a few different ways to handle the appraisal process as well as why...
The Power of the First Impression
On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...
Finding Your Drive to Succeed
Go to work ready to make a difference for your customers. Don't settle for average. Do you have the drive it takes to succeed...
