Thursday, December 9, 2021
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service managers

5 areas where service managers can control costs

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With the average car spending nearly 12 years on the road, your service department could be highly profitable if managed correctly. With service managers constantly being evaluated on performance, it only makes sense to look for areas where you can control costs. We evaluate the overlooked areas where your shop might be losing money. From […]
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technicians

Three ways to improve auto technician satisfaction

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Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career happiness at three out of five stars, leaving them in the bottom 31% of all careers. Let’s face it – the life of an auto technician is anything but glamorous. Long […]
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Bozard Ford

Bozard Ford’s Ed Roberts discusses pivoting their service strategy during...

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Across the industry, service directors have often said that qualified technicians are hard to come by. Ed Roberts joined CBT News to discuss his methods of recruiting technicians in the current climate of the industry. Roberts is the Parts and Services Director of Bozard Ford Lincoln. In the midst of a worldwide pandemic, Roberts says […]
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Volvo

Volvo Car USA Encouraging Tech Careers with Free Tools

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Technicians have been a rare commodity for years, spurring companies like Manheim to begin developing apprentice technicians in new and creative ways. However, entrants into the industry can soon discover that tool startup costs are prohibitive compared to starting wages. Volvo Car USA has developed a program that can alleviate financial stress for new techs. […]
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Serra Traverse City

Re-Adjusting Service Department Goals During the Pandemic – Daniel Korte,...

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  Many service directors are faced with the difficult task of eliminating positions as the pandemic continues, but one service director has been able to turn things around for some of his staff by promoting and reassigning them to other areas. Here to talk more about some of the best practices he has implemented in […]
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