Collaborate to own the customer experience
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners?
Collaboration between competitors may not...
TSLA401.85012.95%
GM81.8353.785%
F12.8850.445%
RIVN17.3140.4237%
CYD43.3401.0181%
HMC25.0450.685%
TM217.9205.06%
CVNA387.12024.88%
PAG161.6505.63%
LAD283.1308.26%
AN208.0609.77%
GPI348.58013.1%
ABG211.7707.68%
SAH70.5203.15%
TSLA401.85012.95%
GM81.8353.785%
F12.8850.445%
RIVN17.3140.4237%
CYD43.3401.0181%
HMC25.0450.685%
TM217.9205.06%
CVNA387.12024.88%
PAG161.6505.63%
LAD283.1308.26%
AN208.0609.77%
GPI348.58013.1%
ABG211.7707.68%
SAH70.5203.15%
TSLA401.85012.95%
GM81.8353.785%
F12.8850.445%
RIVN17.3140.4237%
CYD43.3401.0181%
HMC25.0450.685%
TM217.9205.06%
CVNA387.12024.88%
PAG161.6505.63%
LAD283.1308.26%
AN208.0609.77%
GPI348.58013.1%
ABG211.7707.68%
SAH70.5203.15%
2023 NADA Show
Trends signaling strong private dealer consolidation in the buy/sell market — Erin Kerrigan
Despite lots of speculation about the health of the U.S. economy, dealers are in an incredibly strong financial position to weather any storm, which, in many ways, is underscored by...
Weekly Roundup: New NAMAD President has big plans, Deloitte shares 2023 car buying behavior trends
Weekly Roundup:
Study finds car dealers are vulnerable to the uptick in cybersecurity threats, used vehicle prices inch higher in January, President Biden reworks tax credits for electric vehicles, and more...
Boosting the profitability of your dealership’s wholesale operations — Derek Hansen, Cox Automotive
When it comes to wholesale operations, dealers can capitalize on new technology in a variety of ways to increase efficiency and maintain healthy profit margins. CBT News anchor Jim Fitzpatrick spoke with...
How Cox Automotive is helping dealers address key retailing issues in 2023 — Ken Kraft
After peaking in 2020 in part because of digital retailing, customer satisfaction declined for the second year in a row, according to recent Cox Automotive research. At this year's 2023 NADA Show, CBT...
Why managers need complete visibility of each step in the sales process — Natalia Giner, A2Z Sync
In an ideal world, sales managers should have constant access to the entire sales process at any given time. At this year's NADA Show, CBT News anchor Jim Fitzpatrick sat down...
How data is driving innovations in dealership training — Sarah Vantine & Dave O’Brien, Quantum⁵
Data and technology are accelerating nearly every area of the dealership, and training is no exception. Recently, at the 2023 NADA Show, CBT News anchor Jim Fitzpatrick spoke with Dave...
Cox Automotive continues to push the boundaries of new technology — Marianne Johnson
Cox Automotive is committed to enhancing its products to facilitate faster vehicle transactions and provide consumers with a seamless online-to-offline experience. At this year's NADA Show, CBT News anchor Jim Fitzpatrick...
How to prepare your dealership for the obstacles that lie ahead — Rusty West, Market Scan
Dealerships know that the market is changing, but many are still lacking clear guidance on how to prepare for the new automotive landscape. Rusty West is the President and CEO...
Streamlining communications to improve the customer experience — Ted Rubin & Melissa Cartagena
Are car dealerships ready for future shifts in customer messaging technology? At the NADA Show in Dallas this year, CBT News anchor Jim Fitzpatrick is joined by Ted Rubin, CEO...
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