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service customers customer experience TruVideo

Collaborate to own the customer experience

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In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
buy/sell market

Trends signaling strong private dealer consolidation in the buy/sell market —...

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Despite lots of speculation about the health of the U.S. economy, dealers are in an incredibly strong financial position to weather any storm, which,...
Weekly roundup 2/10/23

Weekly Roundup: New NAMAD President has big plans, Deloitte shares 2023...

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Weekly Roundup: Study finds car dealers are vulnerable to the uptick in cybersecurity threats, used vehicle prices inch higher in January, President Biden reworks tax...
wholesale operations

Boosting the profitability of your dealership’s wholesale operations — Derek Hansen,...

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When it comes to wholesale operations, dealers can capitalize on new technology in a variety of ways to increase efficiency and maintain healthy profit...
Ken Kraft Cox Automotive dealer experience

How Cox Automotive is helping dealers address key retailing issues in...

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After peaking in 2020 in part because of digital retailing, customer satisfaction declined for the second year in a row, according to recent Cox Automotive research....
A2Z Sync

Why managers need complete visibility of each step in the sales...

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In an ideal world, sales managers should have constant access to the entire sales process at any given time. At this year's NADA Show,...
Quantum⁵ leadership discusses dealership training

How data is driving innovations in dealership training — Sarah Vantine...

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Data and technology are accelerating nearly every area of the dealership, and training is no exception. Recently, at the 2023 NADA Show, CBT News...
Cox Automotive technology

Cox Automotive continues to push the boundaries of new technology —...

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Cox Automotive is committed to enhancing its products to facilitate faster vehicle transactions and provide consumers with a seamless online-to-offline experience. At this year's...
Rusty West

How to prepare your dealership for the obstacles that lie ahead...

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Dealerships know that the market is changing, but many are still lacking clear guidance on how to prepare for the new automotive landscape. Rusty...
people power messaging ActivEngage

Streamlining communications to improve the customer experience — Ted Rubin &...

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Are car dealerships ready for future shifts in customer messaging technology? At the NADA Show in Dallas this year, CBT News anchor Jim Fitzpatrick...