TSLA459.02012.13%
GM80.8900.04%
F13.7400.1101%
RIVN18.4051.975%
CYD35.210-0.57%
HMC30.9300.11%
TM208.3004.74%
CVNA455.485-17.245%
PAG167.670-2.64%
LAD344.260-12.39999%
AN210.055-9.61499%
GPI413.740-13.17%
ABG243.640-4.93%
SAH65.320-2.09%
TSLA459.02012.13%
GM80.8900.04%
F13.7400.1101%
RIVN18.4051.975%
CYD35.210-0.57%
HMC30.9300.11%
TM208.3004.74%
CVNA455.485-17.245%
PAG167.670-2.64%
LAD344.260-12.39999%
AN210.055-9.61499%
GPI413.740-13.17%
ABG243.640-4.93%
SAH65.320-2.09%
TSLA459.02012.13%
GM80.8900.04%
F13.7400.1101%
RIVN18.4051.975%
CYD35.210-0.57%
HMC30.9300.11%
TM208.3004.74%
CVNA455.485-17.245%
PAG167.670-2.64%
LAD344.260-12.39999%
AN210.055-9.61499%
GPI413.740-13.17%
ABG243.640-4.93%
SAH65.320-2.09%
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HomeShowsService Drive

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

Service Drive on CBT News is your go-to source for all things fixed-ops. From exclusive interviews with service managers and fixed-ops directors to expert insights on profitability, technician retention, and shop efficiency, this section covers the full spectrum of the service lane. Whether it's part of our original Service Drive series or breaking trends in the back end of the dealership, you'll find valuable strategies to drive revenue and enhance the customer experience.

Get faster approvals, build customer trust with effective video MPIs

Jasmine Daniel -
Sharing video MPIs with customers can improve service department approval outcomes by nearly 30%. On today's episode of Loyalty-Based Sales Strategies, Jen Suzuki, sales...

Lee Harkins shares profit-boosting strategies for service departments

Ashby Lincoln -
Small operational changes in service and parts can translate into big gains for dealership profitability. On today's episode of Service Drive, President and CEO...

Fixed ops remain key to dealership profitability, yet potential is often undervalued

Jaelyn Campbell -
On the Dash: Fixed operations are the backbone of dealership profitability, yet national fixed absorption averages remain below optimal levels. Considerable revenue is being...

How Jeremy Stephens scaled Bozard Ford Lincoln’s mobile service to 2,000 monthly jobs

Jasmine Daniel -
Mobile service is one of the fastest-growing opportunities in fixed ops. On today's episode of  Service Drive, Bozard Ford Lincoln's Remote Operations Director, Jeremy Stephens,...

Dealerships face service retention crisis as cars get older, loyalty drops

Jasmine Daniel -
On the Dash: Dealerships are losing service visits and loyalty, with only 54% of new car owners returning for service in 2025. Service revenue...

How dealers can optimize service, technicians, and customer experience – Dave Rogers | Piazza Auto Group 

Jaelyn Campbell -
On this episode of Service Drive, Dave Rogers, Fixed Operations Director at Piazza Auto Group, shares strategies for dealerships to succeed amid a technician...
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