TSLA358.0801.5%
GM84.290-1.08%
F13.365-0.135%
RIVN15.230-0.31%
CYD33.8800.13%
HMC32.110-0.1%
TM192.210-3.26%
CVNA65.400-1.505%
PAG214.150-1.96%
LAD339.230-6.68%
AN195.370-8.24%
GPI262.220-13.23%
ABG195.210-9.94%
SAH72.690-2.09%
TSLA358.0801.5%
GM84.290-1.08%
F13.365-0.135%
RIVN15.230-0.31%
CYD33.8800.13%
HMC32.110-0.1%
TM192.210-3.26%
CVNA65.400-1.505%
PAG214.150-1.96%
LAD339.230-6.68%
AN195.370-8.24%
GPI262.220-13.23%
ABG195.210-9.94%
SAH72.690-2.09%
TSLA358.0801.5%
GM84.290-1.08%
F13.365-0.135%
RIVN15.230-0.31%
CYD33.8800.13%
HMC32.110-0.1%
TM192.210-3.26%
CVNA65.400-1.505%
PAG214.150-1.96%
LAD339.230-6.68%
AN195.370-8.24%
GPI262.220-13.23%
ABG195.210-9.94%
SAH72.690-2.09%
Industry expert Jen Suzuki shares proven strategies to help dealerships build long-term customer relationships and drive repeat business. This show dives into the art of customer retention, personalized sales approaches, and innovative engagement techniques that foster loyalty in today’s competitive automotive market. Whether you’re a sales professional, manager, or dealer principal, Jen’s actionable insights will help you create lasting connections, increase referrals, and maximize lifetime customer value. Stay ahead of the curve and turn every sale into a lifelong partnership!
Loyalty-Based Sales Strategies
How tailored customer experiences drive loyalty and sales in 2025
In today’s fiercely competitive auto market, personalized customer interactions aren’t just a nice-to-have; they’re essential. On the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki, President of eDealer Solutions, reveals how dealerships...
Why service BDC is the ‘heartbeat of the dealership’ – Jen Suzuki
In the latest episode of Loyalty-Based Sales Strategies, host Jen Suzuki, president of eDealer Solutions, emphasizes the untapped potential of the service Business Development Center (BDC), calling it “the heartbeat of...
Fix the process, not just the numbers: Jen Suzuki’s three-step strategy
Oftentimes, leaders get so caught up in what's happening in the day-to-day that they neglect investing the time necessary to develop their teams. In today's episode of Loyalty-Based Sales Strategies,...
Jen Suzuki explains why daily coaching is key to elevating dealership performance
In the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki- president of eDealer Solutions- dives deep into the vital role of leadership in driving dealership success. Drawing parallels with coaching...
Newport Automotive Group’s Nick Jones on redefining sales tactics in the exotic market
In today’s episode of Loyalty-Based Sales Strategies with Jen Suzuki, Nick Jones from Newport Automotive Group, representing exotic brands like Lamborghini, Bugatti, and McLaren, shares key insights into the challenges...
‘The gap that loses you money’: Jen Suzuki’s fix for BDC-sales misalignment
In the competitive world of automotive sales, loyalty can make or break a dealership’s success. In today's episode of Loyalty-Based Sales Strategies, Jen Suzuki dives into a critical challenge that...
Jens Suzuki’s three-step formula for overcoming objections
In today’s competitive automotive landscape, overcoming customer objections is critical to success. Jen Suzuki, founder and president of eDealer Solutions and host of Loyalty-Based Sales Strategies, delivers actionable insights tailored...
Boosting showroom traffic with appointment tracking and personal engagement
In today’s hyper-competitive auto sales landscape, simply setting appointments isn't enough to secure customer loyalty. Industry expert Jen Suzuki, founder and president of eDealer Solutions, discusses loyalty-based sales strategies that...
How these 20 game-changing questions can transform your sales strategies
In this high-energy episode of Loyalty-Based Sales Strategies, Jen Suzuki reveals a powerful strategy for revolutionizing your sales calls—focusing on loyalty-building tactics that turn prospects into long-term customers. Through 20...
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