The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal
On today’s CBT Newscast for Thursday, January 4th, 2018: The impact your store would create if your GM asked
Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers
You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than
Being efficient in the car buying process is important to customers. Jonathan shows you some examples of how to increase
When studying how customers research vehicles, there are many elements to that search, especially once they land on your
On today’s CBT Newscast for Wednesday, January 3rd, 2018: Ian Cruickshank: How important is photo and video interaction? When
Nothing connects humans on a broader scale than the internet. If something newsworthy happens, you are bound to see it
If you stumble onto most automotive websites with articles discussing trends in the industry, you will likely see a number
One of your goals as a dealership this year may be to improve your hiring process. That might mean overhauling