- MBFS USA ranks #1 in Customer Satisfaction among Premium Automotive Financing Providers; and is the Most Trusted Premium Automotive Finance brand
- MBFS USA ranked first in two of eight study dimensions, including “Level of Trust” and “Experience Managing my Loan/Lease.”
- MBFS USA CEO Peter Henn: “I have nothing but gratitude for our over 700,000 valued MBFS customers across the United States.”
- MBFS USA Sales and Marketing VP Craig Walters: “This is a testament to the dedication to customers that all MBFS team members and dealer partners share.”
FARMINGTON HILLS, Mich.–(BUSINESS WIRE)–Mercedes-Benz Financial Services USA (MBFS USA) has earned the highest rank in J.D. Power 2025 U.S. Automotive Financing Satisfaction Study℠ in the Premium Segment. Highlighting how MBFS USA brings unique value to customers in multi-faceted ways, MBFS USA ranked first in two out of the eight study dimensions, including “Level of Trust” and “Experience Managing my Loan/Lease”.
“This achievement is a clear recognition of the efforts of all MBFS team members and dealers to create best-in-class customer experiences at every touchpoint. I have nothing but gratitude for our over 700,000 MBFS customers across the United States for continuing to put their trust in the Mercedes-Benz brand, as well as to our valued dealer partners and the best auto finance team in the business for their collaboration and dedication to earning our customers’ trust.”
Peter Henn, CEO and President, Mercedes-Benz Financial Services USA LLC
MBFS USA teams focus on providing easy, stress-free experiences across all customer touchpoints. Whether managing one’s account through the Mercedes-Benz Finance app, online at mbfs.com, or over the phone, MBFS USA makes financing or leasing a Mercedes-Benz simple and seamless.
“This 2025 J.D. Power U.S. Automotive Financing Satisfaction Study #1 ranking is a testament to the dedication to customers that all MBFS team members and dealer partners share. We look forward to continuing to be the most trusted premium provider of finance, lease and protection solutions for Mercedes-Benz customers, and offering them an ownership experience that is second to none.”
Craig Walters, Vice President for Sales and Marketing, Mercedes-Benz Financial Services USA LLC
About Mercedes-Benz Financial Services USA
Mercedes-Benz Financial Services USA LLC (MBFS USA), headquartered in Farmington Hills, Michigan, with a Business Center in Fort Worth, Texas, provides finance, lease and insurance services for the dealers and customers of Mercedes-Benz cars and vans in the United States. MBFS USA is a member of the Mercedes-Benz Mobility AG group of companies (a division of Mercedes-Benz Group AG), headquartered in Stuttgart, Germany, a leading global financial services organization and provider of best-in-class automotive financial and mobility services in markets around the world. For more information on MBFS USA, please visit https://corp.mbfs.com or connect with us on LinkedIn (https://www.linkedin.com/company/2711920/), Facebook (https://www.facebook.com/mymbfs) or Instagram (https://www.instagram.com/mercedesbenz_fs/). For more information on Mercedes-Mobility AG, please visit https://www.mercedes-benz-mobility.com/en/.
*Mercedes-Benz Financial Services received the highest score in a three-way tie in the premium segment of the J.D. Power 2025 U.S. Automotive Financing Satisfaction Study, which measures customers’ satisfaction with their auto finance provider. Visit jdpower.com/awards for more details.
