TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%


Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.

Management & Leadership

surcharging
Management & Leadership

Cash discounting vs. surcharging: The case for optimized surcharging

- September 18, 2025
Most auto dealerships operate on razor-thin profit margins while juggling rising costs for inventory and labor. Adding to these financial pressures, credit card processing fees, typically ranging from 1.5% to...
Dave Anderson is calling on dealership personnel to stop glorifying busyness and instead measure success by productivity.
Lessons in Leadership

Why dealers need to prioritize productivity over busyness for success

- September 17, 2025
Dave Anderson, founder of LearnToLead, is calling on dealership personnel to stop glorifying busyness and instead measure success by productivity. Speaking on the latest episode of Lessons in Leadership, Anderson...
Brad Pringle, General Manager of Claremont Toyota, joins us to navigate the customer experience and forward-thinking strategies.
Management & Leadership

Claremont Toyota GM Brad Pringle discusses California market, EVs, digital retail trends

- September 11, 2025
Sales are up, inventory is tight, and California car buyers are changing the rules of the game. On today’s episode of Inside Automotive, Brad Pringle, general manager of Claremont Toyota,...
Jen Suzuki shares how leaders can use brief, effective one-on-ones to boost team performance, morale, and dealership profitability.
Management & Leadership

Jen Suzuki’s playbook for impactful one-on-ones that drive performance

- September 11, 2025
One-on-ones are among the most overlooked yet extraordinarily powerful tools for leaders across all industries. In today's episode of CBT NOW, Jen Suzuki, sales trainer and president of eDealer Solutions...
On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.
Management & Leadership

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
According to Mark Vickery, Ai is not about replacing human interaction but enabling dealers to provide a more personalized customer experience
Management & Leadership

Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience

- September 4, 2025
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...
Dave Anderson explains how SPIFF programs should reward top performers, use qualifiers, and avoid creating entitlement in sales teams.
Lessons in Leadership

Build SPIFF programs that reward performance, not entitlement

- September 3, 2025
Sales incentives only work when your team earns them. In today’s episode of Lessons in Leadership, leadership expert and founder of LearnToLead, Dave Anderson breaks down why SPIFF programs should have clear...
Car dealerships and other organizations can unintentionally foster entitlement. Dave Anderson explains how to build an earn & deserve culture
Lessons in Leadership

Dave Anderson urges dealers to stop enabling entitlement

- August 27, 2025
Car dealerships and other organizations can unintentionally foster entitlement among employees when rewards and privileges are handed out too freely. On the latest episode of Lessons in Leadership, Dave Anderson,...
Tustin Ulrich of Roper Kia shares how culture, personal growth, and daily routines drive record dealership performance.
Management & Leadership

Roper Kia’s Tustin Ulrich on culture, accountability, and leading by example

- August 26, 2025
Running a successful dealership in a smaller market like Joplin, Missouri, presents its challenges, but Roper Kia continues to set new performance records. In today’s episode of Training Camp, General...
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.
Management & Leadership

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...


Latest Articles
Latest Articles 04/03/26

White House revises metals tariffs, Stellantis eyes Canada EVs with Leapmotor, NHTSA considers ban on faulty Chinese airbags

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa
Latest Articles 04/03/26

Ed Morse Automotive Group acquires Porsche Des Moines in Iowa

GM to invest more than $150 million in Saginaw Metal Casting Plant
Latest Articles 04/03/26

GM to invest more than $150 million in Saginaw Metal Casting Plant

White House revises metals tariffs, shifts calculation method
Latest Articles 04/03/26

White House revises metals tariffs, shifts calculation method

Stellantis explores EV production in Canada with China’s Leapmotor
Latest Articles 04/03/26

Stellantis explores EV production in Canada with China’s Leapmotor

NHTSA weighs U.S. ban on defective Chinese airbag components
Latest Articles 04/03/26

NHTSA weighs U.S. ban on defective Chinese airbag components

Toyota bets on EV rebound with seven-model U.S. lineup
Latest Articles 04/03/26

Toyota bets on EV rebound with seven-model U.S. lineup

Affordability takes center stage at the 2026 NY Auto Show
Latest Articles 04/03/26

Affordability takes center stage at the 2026 NY Auto Show

Legal battles reshape car sales
Latest Articles 04/03/26

Legal battles reshape car sales

California’s War on Classic Cars Just Hit a Wall—Thanks to Jay Leno
Latest Articles 04/03/26

California’s war on classic cars just hit a wall– Thanks to Jay Leno


CBT News
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.