TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%
TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%
TSLA307.440-1.78%
GM90.3003.265%
F14.9550.275%
RIVN16.6900.21%
CYD46.430-0.16%
HMC30.2801.15%
TM186.3004.15%
CVNA66.0602.02%
PAG220.0104.31%
LAD358.31012.83%
AN220.3308.13%
GPI350.65013.22%
ABG240.99014.35%
SAH104.6901.71%


Discover strategies and insights for building stronger dealership teams, improving operations, and leading with impact. This category highlights best practices from top-performing managers and executives in the automotive space—covering everything from organizational culture and employee retention to succession planning and executive decision-making.

Management & Leadership

Brad Pringle, General Manager of Claremont Toyota, joins us to navigate the customer experience and forward-thinking strategies.
Management & Leadership

Claremont Toyota GM Brad Pringle discusses California market, EVs, digital retail trends

- September 11, 2025
Sales are up, inventory is tight, and California car buyers are changing the rules of the game. On today’s episode of Inside Automotive, Brad Pringle, general manager of Claremont Toyota,...
Jen Suzuki shares how leaders can use brief, effective one-on-ones to boost team performance, morale, and dealership profitability.
Management & Leadership

Jen Suzuki’s playbook for impactful one-on-ones that drive performance

- September 11, 2025
One-on-ones are among the most overlooked yet extraordinarily powerful tools for leaders across all industries. In today's episode of CBT NOW, Jen Suzuki, sales trainer and president of eDealer Solutions...
On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.
Management & Leadership

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
According to Mark Vickery, Ai is not about replacing human interaction but enabling dealers to provide a more personalized customer experience
Management & Leadership

Cox Automotive’s Mark Vickery on how AI is personalizing the customer experience

- September 4, 2025
According to Mark Vickery, the Associate Vice President of Performance Management at Cox Automotive, artificial intelligence (AI) is reshaping the automotive industry experience. On today's episode of Driving Solutions, Vickery...
Dave Anderson explains how SPIFF programs should reward top performers, use qualifiers, and avoid creating entitlement in sales teams.
Lessons in Leadership

Build SPIFF programs that reward performance, not entitlement

- September 3, 2025
Sales incentives only work when your team earns them. In today’s episode of Lessons in Leadership, leadership expert and founder of LearnToLead, Dave Anderson breaks down why SPIFF programs should have clear...
Car dealerships and other organizations can unintentionally foster entitlement. Dave Anderson explains how to build an earn & deserve culture
Lessons in Leadership

Dave Anderson urges dealers to stop enabling entitlement

- August 27, 2025
Car dealerships and other organizations can unintentionally foster entitlement among employees when rewards and privileges are handed out too freely. On the latest episode of Lessons in Leadership, Dave Anderson,...
Tustin Ulrich of Roper Kia shares how culture, personal growth, and daily routines drive record dealership performance.
Management & Leadership

Roper Kia’s Tustin Ulrich on culture, accountability, and leading by example

- August 26, 2025
Running a successful dealership in a smaller market like Joplin, Missouri, presents its challenges, but Roper Kia continues to set new performance records. In today’s episode of Training Camp, General...
NJ CAR President Laura Perrotta details the Technician Advancement Program (TAP) tackling New Jersey’s technician shortage.
Management & Leadership

Laura Perrotta on NJ CAR’s new program tackling auto tech crisis

- August 25, 2025
New Jersey needs over 12,500 new technicians by 2026 to replace retiring workers. To address this urgent issue, the New Jersey Coalition of Automotive Retailers (NJ CAR) has launched a...
At risk of stating the obvious, an automobile dealership earns its net income in the gap between revenue and operational expenses.
Management & Leadership

Increasing your automobile dealership group’s net income with indirect vendor cost reductions

- August 21, 2025
At risk of stating the obvious, an automobile dealership earns its net income in the gap between revenue and operational expenses. That’s true for any and all businesses, of course....
Dave Anderson explains how misinterpreting self-care can turn into self-sabotage and undermine career and personal well-being.
Lessons in Leadership

Dave Anderson on avoiding the pitfalls of self-care that undermine career success

- August 20, 2025
There is a fine line between self-care and self-sabotage. In today's episode of Lessons in Leadership, leadership expert and founder of LearnToLead, Dave Anderson, discusses how misinterpreting self-care can unintentionally...


Latest Articles

Long-Lewis adds Kia and GMC franchises through Alabama expansion
Latest Articles 07/28/26

Long-Lewis adds Kia and GMC franchises through Alabama expansion

Stellantis sells Free2move car-sharing business to Mutares
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Stellantis sells Free2move car-sharing business to Mutares

Ford competes for Army truck contract, July auto sales hit 2026 high, Mercedes beats Q2 expectations
Latest Articles 07/28/26

Ford competes for Army truck contract, July auto sales hit 2026 high, Mercedes beats Q2 expectations

Ford joins 3-way race to build the Army's next tactical truck
Latest Articles 07/28/26

Ford joins 3-way race to build the Army’s next tactical truck

July new-vehicle sales pace reaches strongest level of 2026, says Cox Automotive
Latest Articles 07/28/26

July new-vehicle sales pace reaches strongest level of 2026, says Cox Automotive

Mercedes-Benz beats Q2 earnings expectations despite China sales slump
Latest Articles 07/28/26

Mercedes-Benz beats Q2 earnings expectations despite China sales slump

Porsche to cut 5,000 more jobs by 2035
Latest Articles 07/28/26

Porsche to cut 5,000 more jobs by 2035

Gary Rome shares the leadership philosophy behind his Hyundai Dealer of the Year success
Latest Articles 07/28/26

Gary Rome shares the leadership philosophy behind his Hyundai Dealer of the Year success

3 key steps to fixing an underperforming dealership
Latest Articles 07/28/26

3 key steps to fixing an underperforming dealership

Sen. Bernie Moreno pushes Connected Vehicle Security Act, says bill protects dealers and U.S. auto industry
Latest Articles 07/27/26

Sen. Bernie Moreno pushes Connected Vehicle Security Act, says bill protects dealers and U.S. auto industry


CBT News
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