Today on CBTNews.com – Tuesday, June 26th, 2018:
How To Enhance Your Employees Experiences to Promote Success – Joseph Michelli
Internationally recognized speaker, author, consultant, and an expert in the area of customer experience, Joseph Michelli, is back on the CBT Automotive Network and this time we talk about employee experience and the role they play in the overall success of your company. Watch Now
Battle-Proven Strategies to Keep the Peace – And Sell Cars!
Every dealership manager spends time, effort, and energy training team members and the effort benefits both parties with increased sales and profits. Pretty straightforward, yes? What happens when the manager and the employee are related? What is to be expected in that scenario? I can speak from first-hand experience as one who was trained by my father and brother as well as having trained my sister, brothers and daughter. To say the least, the rules of the road are considerably different. Emotions run high and everyone is watching. Read More
Tips On How To Get Employees to Stick With You for the Long Haul
Though clients give you business, employees are the ones that keep you in business. A happy, positively motivated employee base has been proven to increase sales and promote customer loyalty. On the flip side, dissatisfied employees tend to work inefficiently, lower overall morale, and can lead to high turnover rates, all of which eat deeply into your dealership’s bottom line. Read More