On today’s CBT Newscast for Tuesday, May 1st, 2018:
How Auto/Mate Is Focused On Building Services Your Dealership Can Relate To
Jim Fitzpatrick recently spent time with Dave Druzynski, Chief People Officer at Automate, where they spoke about how Auto/Mate is no longer merging with CDK Global. As this news brought a lot of joy to the dealer community, it has also lit a powerful spark within the Auto/Mate team and Druzynski Tells CBT News how they are ready to move forward and focus on building services your dealership can relate to. Watch Now
Hearst Autos Aims to Deliver In-Market Shoppers to Your Website
Car and Driver are entering the retail space and they are excited to branch outside of their known enthusiast sector. James Tom, Senior Vice President of Dealer Network & enterprise Sales, Hearst Autos, shares with CBT News what we can expect from the company this year and how it benefits the industries dealers more than you might think. Watch Now
Getting Along with Negative Co-Workers
There’s no way around it: sometimes you will have co-workers who are negative, cynical and sarcastic, the type of people who bring the rest of the team down with their toxic personalities. While it would be nice to have a magic wand that would either brighten their attitudes or make them disappear, the reality is that you’ll often have no choice but to go on working with the individual. Read More
What Today’s Customers are Looking for in Their Car Buying Experience
“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business owner. How the customer perceives the service they are getting from a company defines the enterprise’s reputation and overall success. For dealers, cracking the code of the needs of a new generation of consumers can be daunting. With new expectations and increased use of technology, dealers have to sift through the noise to determine what consumers are honestly looking for in their car buying experience. Read More
