Consistent Repair Updates Make for a Better Customer Experience
Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance, and at worst it means costly...
TSLA404.110-5.88%
GM72.630-0.47%
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CYD50.420-0.02%
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GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
TSLA404.110-5.88%
GM72.630-0.47%
F13.0600.03%
RIVN12.900-0.45%
CYD50.420-0.02%
HMC25.3200.11%
TM185.470-1.9%
CVNA63.415-2.605%
PAG156.460-3.29%
LAD257.090-7.8%
AN178.590-3.35%
GPI305.470-11.71%
ABG177.5001.22%
SAH72.870-1.19%
Headlines
Effective Ways to Address Difficult Customers
If you have worked in the Service Drive for, let’s say, 15 minutes or longer you probably understand that there is a fair share of difficult customers you will encounter.
As...
Cox Automotive Presents its 14th Barbara Cox Woman of the Year Award
ATLANTA, Jan. 28, 2019 – Cox Automotive presented its annual Barbara Cox Woman of the Year Award to Gail Miller, owner and chairman of Larry H. Miller Group of Companies.
This...
Online Personalization Tools: How/Why They Can Boost Profits
If you are not currently personalizing your websites and other online platforms, then you’ve losing revenue. In 2018, it was reported that businesses lost around $756 billion due to poor...
What Zero-Emissions Means for Dealers and Why It Matters
When Governor Jared Polis (D. Colorado) ran for office this past November, he campaigned on a promise to power the state via renewable energy by 2040. This past week, Polis...
How Subscription Services Can Create More Predictable Revenue Streams for Your Dealership – Vince Zappa, Clutch Technologies
The buzz surrounding car subscription services in 2018 has continued full speed ahead into 2019. With more millennials looking for alternative vehicle ownership options, and the appeal of not being...
Women’s Voices are Going to Get Louder in 2019 – Are You Listening?
I predict women's voices are only going to get louder and more influential in 2019. Will you be listening and respond in ways that will increase your bottom line with...
Creating Post-Purchase Surveys That Yield Useful Results
Customer feedback is a valuable tool for businesses of all kinds, and dealerships are no exception. Feedback allows you to fine-tune your operation, strengthening what works and cutting what doesn’t.
Collecting...
The Digital Marketing Tool That Should Be at The Top of Your Sales Strategy in 2019
Does your digital marketing strategy mostly consist of social media and paid ads? If so, you are not alone. Social media marketing has grown in popularity, and the impact of...
Pros and Cons of Running an Overnight Repair Shop at Your Dealership
We live in a world of instant gratification. Our time has been dreamed about for generations. Smart phones put most of the world’s knowledge right at our fingertips. E-Commerce makes...
