Jim Henne’s playbook for success focused on service and teamwork
On the latest episode of Training Camp with Adam Marburger, thought leader and newly minted dealer principal Jim Henne joins the conversation to share how he rose through the ranks...
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
TSLA360.590-20.67001%
GM72.540-2.5%
F11.590-0.09%
RIVN15.4000.46%
CYD39.410-0.08%
HMC24.150-0.16%
TM207.010-2.66%
CVNA313.5481.45799%
PAG149.3400.18%
LAD251.8201%
AN197.680-0.29%
GPI329.450-1.34%
ABG194.7600.73%
SAH64.870-0.38%
Fixed-Ops
Performance you can see: Data-driven fixed ops
In today’s automotive retail environment, the difference between a profitable service department and one that’s just getting by often comes down to one thing: data visibility. The modern fixed operations...
Pipeline precision: Coaching the outside parts sales game
As a Fixed Operations Coach, I've seen it all when it comes to outside parts sales teams. Some reps are just dropping off donuts and calling it 'building relationships.' Others...
Missing the First At-Bat: The Cost of Skipping Time-and-Mileage Service Offers
Baseball season has been in full swing since March, and I’ve enjoyed catching a few games here and there. One thing I haven’t seen yet? A batter skipping their first...
How AI and daily training are reshaping fixed ops – Dave Foy | Fixed Ops Mastermind
As rising vehicle costs and aging car ownership push fixed ops back into the spotlight, dealers need to embrace artificial intelligence (AI) and invest in continuous training to stay competitive....
Why ignoring service videos is costing your dealership – Jen Suzuki | eDealer Solutions
In 2025, many service departments are still missing the mark by not fully embracing technician videos — a powerful tool that can boost sales, build credibility, and enhance the customer...
How dealers can win at customer retention in fixed ops – Tom Druzynski | West Herr Auto Group
Customer retention remains one of the most critical challenges for dealerships, especially in fixed operations. On the latest episode of Inside Automotive, Tom Druzynski, Director of Service Operations at West...
Plug the profit leaks fast: How to control unapplied time in the service department
In the fixed ops world, we often say, “You can’t manage what you don’t measure.” And nowhere is this truer than in the case of unapplied time in the service...
How dealers can capitalize on service and parts revenue
Hyper-Drive Service Strategies for Today's Dealerships
Being a forward-thinking dealer is not enough in today’s hyper-fast service and parts operations. While fixed operations have always provided steady profits, hyper-drive dealerships are...
How AI is Revolutionizing the Role of the Service Advisor and Manager
In today’s fast-moving service lane, it’s not enough to just keep up—you’ve got to get out front. The fixed ops game is evolving, and the dealerships leading the pack are...
